Basic Info

Jesurish thomas

6 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Secretary at DAR AL HANDASAH

Experience Details

Secretary

Accounting/Finance, Administration

Experienced (Non-Manager)

• Supervision of Housekeeping.
• Attending telephone calls.
• Arranging Meetings.
• Generating reports as and when requested.
• Coordinating Conference facilities.
• Mail Distribution.
• Consolidating Leave application of employees and preparing reports.
• Creating PowerPoint presentations.
• Updating Meeting of Minutes for the meetings held.


Company Details

DAR AL HANDASAH (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Consulting Services

N/A

May 2015 to Jul 2017 (2 years 2 months)
Customer Care Coordinator at Quest technosoft

Experience Details

Customer Care Coordinator

Customer Service/Support

Experienced (Non-Manager)

Quest Technosoft has been a leader in providing data services, customer support and Tele - marketing programs to various industries. Throughout the company’s tenure, Quest Technosoft has offered turn-key direct marketing solutions and cutting-edge programs, applying new technologies to the services we provide. The Quest Technosoft mantra: Establishing long-term professional relationships with our clients, evidenced by our longevity and ability to continuously create and develop innovative and effective strategies for our customers.

Roles & Responsibilities:
• Handle escalations.
• Offer appropriate assistance to the home owners having trouble paying their mortgage on time.
• Collect Mortgage payments.
• Send agent feedback to the respective Team Leaders.
• Certify the new agents after process training.


Company Details

Quest technosoft (multinational)

India

More then 1000 employees

Business Services - Other

www.questtechnosoftsolutions.com

Jul 2009 to May 2011 (1 year 10 months)
Customer Care Coordinator at Maple Solutions

Experience Details

Customer Care Coordinator

Customer Service/Support

Experienced (Non-Manager)

Roles & Responsibilities:
• I was responsible to ensure that I render outstanding customer service.
• Later was moved into the collections department for collections.
• Was responsible to offer floor support to the newbie’s.
• Ensure the team stats are met as per the company standards.
• Collate Team Stats for the month.
• Maintain the Cab delay record and ensure the same has been updated to avoid KPI issues.


Company Details

Maple Solutions (multinational)

India

More then 1000 employees

Business Services - Other

www.maplesolutions.com

Apr 2007 to Jun 2009 (2 years 2 months)

Education

bcom in Marketing and management

Education Details

bcom

Marketing and management

Manav Bharti University, India

B / Very Good / 75 - 85%

N/A

N/A

Manav Bharti University
2011 - 2014
High School - Other

High School Details

Other

christ school

India

2005

C / Good / 65 - 75%

N/A

christ school
2005

Training and Courses

Training/Course Details

Cell Phone Servicing

Apr 2006

ITI

N/A

This profile is fresh!
Last update 30 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationBusiness Services - OtherBusiness-orientedCarsCell Phone ServicingCommunicationConsulting ServicesCricketCustomer Care CoordinatorCustomer ServiceCustomer-orientedDAR AL HANDASAHEnglishExecutorFinanceFlexibleFoot BallHindiInsuranceKannadaMalayalamMaple SolutionsMarketing And ManagementMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordQuest TechnosoftSecretarySupervisationSupportSwimmingTamilTeam MangementTeam PlayerTechnologiesTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Malayalam

Malayalam

: Beginner

: Beginner

: Fluent

: Fluent

Hindi

Hindi

: Advanced

: Advanced

: Fluent

: Advanced

Kannada

Kannada

: Advanced

: Advanced

: Fluent

: Fluent

Tamil

Tamil

: Beginner

: Beginner

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

Less than 1 year

Fields of Expertise

team mangement

team mangement

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: High

:

1-3 years

communication

communication

: Expert

: High

:

More than 7 years

supervisation

supervisation

: Expert

: Extreme - I love it!

:

1-3 years

accounting

accounting

: Advanced

: High

:

3-5 years

finance

finance

: Advanced

: High

:

1-3 years

Key Skills

Executor, Business-oriented, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/jesurish-thomas-01748b58/

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