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Jermin Ewiss Kamal

Head Of Customer Service at Banque Misr

Cairo, Egypt

Work Experience

Banque Misr

  • Head Of Customer ServiceFull Time

    Sep 2023 - Present -1 yr, 9 months

    Egypt , Cairo

    • Vip Relationship ManagerFull Time

      Jul 2020 - Aug 2023 -3 yrs, 1 month

      Egypt , Cairo

      • VIP customer serviceFull Time

        Jun 2018 - Jun 2020 -2 yrs

        Egypt , Cairo

        • Bank TellerFull Time

          Apr 2017 - Jun 2018 -1 yr, 2 months

          Egypt , Cairo

        • Regional Financial Advisor MENAFull Time

          Hsbc, Gsc Egypt

          Oct 2016 - Mar 2017 -5 months

          Egypt , Cairo

          • Job Details:Working for retail banking wealth management department , helping the customers finding better solutions to afford their debts

        • Customer Service Representative Full Time

          Commercial international bank

          Jan 2015 - Aug 2016 -1 yr, 7 months

          Egypt , Cairo

          • Job Details:Handeling customers inquiries, requests and complains

        • Administrative AssistantFull Time

          Adga for import and export

          Dec 2012 - Dec 2014 -2 yrs

          Egypt , Cairo

            • Education

            • College Diploma in International Introduction to securities and investment

              CISI

              Jan 2022 - Jan 2022 - 0 Month

            • College Diploma in Fundamentals of financial services

              CISI

              Jan 2020 - Jan 2020 - 0 Month

            • BA in Commerce English section

              Ain Shams University (ASU)

              Jan 2008 - Jan 2012 - 4 yr

            • High School - Thanaweya Amma

              Ahmed Essmat Experimental Language School

              Jan 2008 

            Achievements

            i have achieved a medal in school when participating in a contest for research allover Asia and Africa and certifications for participating in music competitions

            Skills

            • Internet
            • Microsoft Office
            • account manager
            • Customer Service
            • debt collection control
            • Executive Secretary
            • Cost Control

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • Effective communication and human workshop

              Banque misr·2018

            • english

              berlitz·2012

            • ICDL

              Microsoft at misr learn·2011

            • E-marketing

              global academy·2010

            • HR

              global academy·2010

            • life skills

              SPE at cairo university·2009

            • leadership arts

              catholic patriarch ·2008
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