Jeremy Jade Bumacas Maramba

Call Center AgentFull Time

• Job Details:First Account (Sears;sales account- online shopping) callers are from different countries 1. Assist customer through phone regarding their orders,place the customer other online. 2. Process their refund if they did not receive the items. 3. Provide options if item is not available. 4. Process gift cards and shopping points. 5. Keep confidential information such as customer's credit card number. Second Account( Horizon- Health Insurance) callers are professional Doctors or Nurses 1. Assist caller through phone, process authorization for the patient. 2. Checking member's policy or plan to verify if surgery will be covered. 3. Verifying member's policy if its active. 4. Transferring call to appropriate Dept. if they reach wrong Dept. 5. Keep confidential files of the member even hospital details.