Jeremiah Aguilo

Customer Care AgentFull Time

• Job Details:• Answer incoming calls to assist customer queries. • Answer and respond to incoming emails through proper utilization of SF and Microsoft Outlook. • Interact with internal counterpart to resolve customer’s issues. • Process RMA (Return Merchandise Authorization) for DOA/Warranty products with the proper application of the policy given by the vendor. • Process credit and re-bill for any pricing discrepancy dispute. • Check order status and deliveries ETA. • Handle case in Sales force from customer request and concern. • Utilize the online tools (such as SAP, Sales Force, Courier Sites, etc) to properly resolve customer’s claims and concerns.

Customer Service RepresentativeFull Time

• Job Details:• Receive calls from customers who would like to check the status of the order that they’ve placed online and providing accurate information in a timely manner. • Assist customers in activating the device that they’ve received efficiently and professionally by applying knowledge of software and hardware application. • Reprocess orders which are in pending status and escalate issues when necessary. • Ensure to put accurate notations on the customer’s account.

Sr. Process ExecutiveFull Time

• Job Details:• Responsible in provisioning and managing the BVOIP - IP Flex service to be installed in the customer’s service location. • Expected to answer all customers’ concerns and inquiries via phone call and email. • Responsible in communicating with the other staff of AT&T the needed requirements based on the customer’s needs for the proper IP Flex service activation. • Responsible in completing system tasks in a timely manner.