Jennifer Aquino

Network Engineer II at Converge ICT Solutions Inc.

Lipa City, Philippines

Converge ICT Solutions Inc.

Sep 2024 - Present -9 months

Philippines

Job Details:Handles provisioning of corporate and residential accounts and assists field engineer in troubleshooting and testing of newly commissioned equipment installed in client premise. Responsible in aftersales request such as upgrade, downgrade, temporary and permanent disconnection of company clients. Provides update and resolution in network ticketing system for all provisioning related issues. Responsible in enrollment of account / circuit parameters in management of network management systems. Participates / monitors in commissioning and testing of access network equipment such as OLT and layer 2 switches.

Techno Global Team

Jun 2023 - Oct 2023 -4 months

Philippines

Job Details:Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP. Troubleshooting firewalls, routing, and switching to maximize network efficiency and security. Investigating faults in the network. Updating network equipment to the latest firmware releases. Reporting network status to key stakeholders. Acts as second tier in identifying production related incidents and issues.

ZTE Philippines Inc.

Sep 2019 - Jan 2023 -3 yrs, 4 months

Philippines

Job Details:Efficiently manage and monitor DITO's operations by responding to network alarms, incidents, and outages in accordance with the specified service level agreements (SLAs). Duties for the DITO wireless project entail overseeing both its operation and maintenance. This includes performing initial troubleshooting for both hardware and software faults, as well as monitoring DITO's cell availability and facilities.