Jenevian Kamal Ezzat

Talabat

• Quality CoordinatorFull Time

  May 2023 - Present -2 yrs, 1 month

  • Job Details:o Working closely with the Coordination team and other Partner-related LOBs to ensure the quality of the provided services for our partners. different systems. o Checking the Coordination quality, highlighting any issues, and checking for areas of improvement through data-driven insights. o Initiating reports to monitor Key Accounts Coordination metrics, providing visibility to HQ and the local team. o Check menus once the Coordination specialist finalizes and provides instant feedback before the menu goes live. o Provides constant feedback including coaching sessions and one to one meetings. o In charge of developing the training material for onboarding new content specialists & for quality guidelines through meeting with other stakeholders to ensure a soft journey and communication for our partners. o In charge of documenting the data for the quality scores and formulating reports to tackle trends, behaviors, and development areas for the whole unit through data analysis, training materials, and scorecards. o Continuous revamp projects to ensure consistency and accurate information regarding spelling, menu guidelines & photographs. o Automating Vsat Reporting through Google apps scripts for more accurate data, and insights for the vendors/riders and tackle the blockers for better Vsat numbers.o Working closely with the Coordination team and other Partner-related LOBs to ensure the quality of the provided services for our partners. different systems. o Checking the Coordination quality, highlighting any issues, and checking for areas of improvement through data-driven insights. o Initiating reports to monitor Key Accounts Coordination metrics, providing visibility to HQ and the local team. o Check menus once the Coordination specialist finalizes and provides instant feedback before the menu goes live. o Provides constant feedback including coaching sessions and one to one meetings. o In charge of developing the training material for onboarding new content specialists & for quality guidelines through meeting with other stakeholders to ensure a soft journey and communication for our partners. o In charge of documenting the data for the quality scores and formulating reports to tackle trends, behaviors, and development areas for the whole unit through data analysis, training materials, and scorecards. o Continuous revamp projects to ensure consistency and accurate information regarding spelling, menu guidelines & photographs. o Automating Vsat Reporting through Google apps scripts for more accurate data, and insights for the vendors/riders and tackle the blockers for better Vsat numbers. Senior Key Accounts SpecialistSenior Key Accounts Specialist Jan 2019 - Apr 2024 · 5 yrs 4 mosJan 2019 - Apr 2024 · 5 yrs 4 mos zahraa el maadizahraa el maadi • Handling Talabat's key chain partners and stakeholders such as Americana, Kitopi, Alshaya, Olayan foods, and many other International brands. • Responsible for the Key Accounts menus’ content for GCC 7 gulf countries "UAE, Kuwait, Qatar, Bahrain, Jordan, Oman, KSA and Egypt to make their menu up to date on the Talabat application as per their policies and guidelines. • Working with the marketing team to launch campaigns and discount offers that represent about 95% of the total Talabat revenue • Responsible for all offers and promotions for all restaurants across all 7 gulf countries and Egypt. • Conduct training sessions for newcomers.
• Key accounts Content SpecialistFull Time

  Jan 2019 - Present -6 yrs, 5 months