Jennifer Poserio Rosario

Training ManagerFull Time

• Job Details:Knowledge of training, learning and business as a whole Draws over all or individualized training and development plan that addresses needs and expectations. Deploy a wide variety of training methods. Conduct effective induction and orientation sessions. Provides service training to all the employees in Front of the House as per the Standard Operating Procedure. Coaching people and providing constructive feedback. Prepares and provides training materials for all the employees. Prepares and provides assessment for all the staff and management team. Conducts service audit in the branches. Coordinates with external providers to conduct basic product training to all the staff. Updates training records and keeps all relevant for documentation. Conducts management training on leadership and coaching. Helps guide the team in the implementation of Standard Operating Procedure. Evaluates Standard Operating Procedure. Coordinates with Human Resources in Training and Development Program. Keeps neat record and training file of each staff Keeps the training hand out up to date and suitable for business needs

Front of the House Supervisor (Management in Training)Full Time

• Job Details:Assist the Restaurant General Manager to achieve the sales target. Communicate effectively, both verbally and in writing to provide clear instruction. Informs and energizes staff on expectations for the shift. Consistently recognize team members’ performance. Improves performance and encourage improvement where necessary. Ensures that standard operating procedures are in place. Ensures that all steps of services as outlined in training materials are being followed in daily basis. Reviews the current specials, sales goals how to up sell/ suggest food and beverage. Conducts 100% table visit throughout the shift. Handles guest complains professionally and solicits guest feedback on service. Conducts staff knowledge check regularly to validate service, food and drink menu knowledge. Closely observe dining room throughout the shift to ensure brand standards are executed. Organize workflow and ensure that employees understand their duties and delegated task. Maintain accurate and up to date records. Ensures adherence to company policies and procedures and undertake disciplinary actions as necessary. Ensuring that checklist, requisitions, and proper opening and closing function are being completed each shift

Hostess cum Head CoachFull Time

• Job Details:Train new employees in the station. Manages classroom training for old and new staff. Collaborate with the management team in implementing new program. Facilitates and carry out written examination for new and old staff. Supervise and coordinate activities of dining room personnel to provide fast and courteous service to guest. Schedule reservations and arrange parties for the guest. Greet guests; escort them to tables, and provides menus. Adjust complaints of guest. Inspect dining room serving station for neatness and cleanliness and requisition of supplies needed. Handles telephone calls and reservations. Exhibits suggestive selling upon taking to go and delivery order. Keeps and maintains accurate record on all to go and delivery transaction.