John Cristian Balajadia Crisostomo

IT Front-end & Back-end SupportFull Time

• Job Details:IT BACK-END & FRONT-END SUPPORT Work with software developers to improve software products during development Run tests on software or applications and analyze defects in order to improve products. Checking bugs for both back-end and front-end of the website and will coordinate with developers team to execute solution Importing CSV's file on the back-end and front-end of the website Creating image URL's by uploading them to the server using FTP Monitoring and maintaining the computer systems and networks within the organization Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Working with customers/employees to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries, Analyzing call logs so you can spot common trends and underlying problems

Customer Service ExecutiveFull Time

• Job Details:CUSTOMER SERVICE EXECUTIVE Work with Account Managers, Finance, and Sales to ensure customer’s questions are resolved Answers incoming customer calls and determine their requirements Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders Record all customer interactions and ensure that all issues are resolved in a timely manner. Obtain customer feedback information to improve our customer’s experience with the Online Store websites Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing database Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed.