Basic Info

Jayesh Parmar

15 years

India

Diploma

Experienced

Work Experience

Desktop Support Engineer at FUTURE FOCUS INFOTECH

Experience Details

Desktop Support Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

 Manage service requests, software installations, new computer setups, upgrades, etc.
 Perform quality work on all service requests/incidents raised in systems.
 Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
 Monitoring and periodically update the Antivirus in all system.
 Preparation of Daily Backup log for various applications and systems as per SOP.
 Troubleshooting of Instrumental software’s etc.
 Support the following technologies: Microsoft Office 2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, Windows 10,desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity and others as assigned.
 PC installation and managing the Inventory properly, Work independently and in a team environment.
 Diagnose and quickly resolve a wide range of Windows applications and networking Problems.
 Customize desktop hardware to meet user specifications and site standards.
 Any other work allocates by the immediate supervisor.


Company Details

FUTURE FOCUS INFOTECH

Ankleshwar, India

101-500 employees

Information Technology Services

https://focusinfotech.com/

Dec 2016 to present (8 months)
IT Support Technician at Bharuch Infotech

Experience Details

IT Support Technician

IT/Software Development, Customer Service/Support, Installation/Maintenance/Repair

Experienced (Non-Manager)

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners and workstations. Supporting customers using remote access technologies and also by visiting client sites.

Duties:
 Diagnosing of desktop, application, networking and infrastructure issues.
 Experience of supporting a wide and varied client base.
 Troubleshooting PC’s, laptops and mobile devices.
 Providing 1st/2nd line support to users.
 Administering the IT department’s policies and procedures.
 Maintaining a log of all problems detected and system backups.
 Working closely with software suppliers to resolve operational issues.
 Responsible for supporting Windows XP / Windows 7 / Office 2003 and 2007, MS Outlook, Anti-Virus products, DNS / DHCP, TCP/IP, Ethernet and wireless router Configurations.
 Performing other duties or special projects as assigned.


Company Details

Bharuch Infotech

Bharuch, India

1-10 employees

Computer Hardware, Computer Networking , Information Technology Services

N/A

Jul 2016 to Dec 2016 (5 months)
Computer Hardware and Network Engineer at Auroma

Experience Details

Computer Hardware and Network Engineer

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

Duties:
 Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
 Verify with the customer that the issue has been resolved and update the service desk system.
 Deploy OS service packs, patches and updates on all end user computer machines.
 Responsible for installing and updating Anti-Virus software on all end user machines.
 Perform Administration support for core technologies.
 Maintain routine security and cleanliness of computing facilities equipment.
 Maintain records, tracking, troubleshooting reporting on technology problems.


Company Details

Auroma

Vadodara, India

11-50 employees

Computer and Network Security , Information Technology Services, Information Technology Services

N/A

Jun 2014 to May 2016 (1 year 11 months)
Computer Service Technician at Computer Gallery

Experience Details

Computer Service Technician

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

Duties:
 Provide technical support to businesses and individuals.
 Prepare computers for installation.
 Install operating systems and environments as needed.
 Install and configure hardware as needed.
 Lay complex networks using wires, modems, routers and wireless devices.
 Carry out regular computer maintenance duties.
 Perform preventive maintenance duties.
 Explaining IT issues to non-technical employees
 Maintain logs for all computer activities.


Company Details

Computer Gallery

Bharuch, India

1-10 employees

Computer Hardware, Computer Networking , Information Technology Services

N/A

May 2010 to Apr 2014 (3 years 11 months)
IT Support Technician at Net 24 X 7

Experience Details

IT Support Technician

IT/Software Development, Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

Duties:
 Distributing relevant jobs to junior staff members and providing support when required.
 Logging faults and managing response times.
 Diagnosing and resolving problems efficiently.
 Maintaining the integral security of business networks.
 Provide technical leadership in the implementation/take on of new customers and services.
 Liaising closely with other members of the Network and Systems teams to ensure the availability of network.
 Interpersonal skills in order to establish effective customer relationships, and placing a high value on customer satisfaction.
 Maintaining accurate and complete documentations for company policies and procedures.
 Preparing data spreadsheets, charts, graphs, and other documents as required.


Company Details

Net 24 X 7

Bharuch, India

1-10 employees

Internet/E-commerce, Information Technology Services

N/A

Apr 2009 to Mar 2010 (11 months)
IT Support Assistant at Insight Info-Net Bharuch

Experience Details

IT Support Assistant

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

Duties:
 Provided technical assistance to customers on inbound telephone tech support calls.
 Used remote access to perform troubleshooting when needed.
 Walked customers through step-by-step process for troubleshooting hardware issues.
 Assisted customers with anti-virus program installations and virus removals.
 Installed & Setting up broadband/dial up/wireless internet connections.
 Used good problem-solving skills for troubleshooting problems.
 Used great customer-service skills.


Company Details

Insight Info-Net Bharuch

Bharuch, India

1-10 employees

Internet/E-commerce, Information Technology Services

N/A

Jul 2007 to Feb 2009 (1 year 7 months)
Computer Hardware Engineer at Shivam Computers

Experience Details

Computer Hardware Engineer

Customer Service/Support, IT/Software Development, Installation/Maintenance/Repair

Entry Level

Duties:
 Assembling & disassembling the computers.
 Software/hardware installation, troubleshooting, of all kinds of assembled and branded computer systems & notebook computers.
 Configuration & installation of server client based software’s for different types of clients.
 Emulate and repeat technical problems meet by end users.
 Repair and recover from hardware or software failures. Coordinate and communicate vendors if is in warranty.
 Provide ongoing support to users regarding systems, network and Internet connectivity.
 Planning, testing and implementation of service packs, patch kits and hot fixes.
 Remote support of on-site engineers and end users/customers during installation.
 Creating and maintaining accurate database of all pending and resolved IT issues.
 Provide advice and training to end users.


Company Details

Shivam Computers

Bharuch, India

1-10 employees

Computer Hardware, Computer Networking , Information Technology Services

N/A

Jan 2004 to Jun 2007 (3 years 5 months)
Computer Hardware Engineer at Media Infocom

Experience Details

Computer Hardware Engineer

Customer Service/Support, IT/Software Development

Entry Level

Duties:
 Assisted in imaging, setup and deployment of PCs and servers.
 Installed PC software and peripherals.
 Troubleshooted computer and network related hardware.
 Supported, repaired and replaced software, hardware and peripherals.
 Preparing monthly work status report and updating technology specific documents.
 Inventory management & keep track of inventory.
 Developed and improved strong communication, customer service, and technical skills.


Company Details

Media Infocom

Bharuch, India

1-10 employees

Computer Hardware, Computer Networking , Information Technology Services

N/A

Jan 2001 to Dec 2003 (2 years 11 months)

Achievements


I have been awarded as Silver Student during the ADCHN course.

Education

College Diploma in Information Technology

Education Details

College Diploma

Information Technology

Singhania University, India

C / Good / 65 - 75%

Computer and Network Security Data Communication / PC Maintenance Advance Computer Architecture Microsoft Dot Net Networking System Analysis and Design

N/A

Singhania University
2011 - 2014
High School - Other

High School Details

Other

Shree Rang NavChetan Vidya Mandir

India

1992

C / Good / 65 - 75%

10th (SSC) with 68.44%

Shree Rang NavChetan Vidya Mandir
1992

Certifications

CCNA
May 2016

Certificate details

CCNA

May 2016

863 out of 1000

http://www.ciscocertificates.com/verify.cfm

425100499799CLCN

Cisco

CCNA (Routing & Switching)

Training and Courses

Training/Course Details

Advance Diploma in Computer Hardware & Networking

Dec 2001

Jetking Infotrain Ltd

Computer Hardware, Networking, Cyber Technology. Where i got Honours and awarded as Silver Student

Training/Course Details

Diploma in Computer Programming

Jul 1997

Boston's Computer Institute

Where i got B grade (80 to 85%)

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdvance Diploma In Computer Hardware & NetworkingAnalyticalCCNAComputer And Network SecurityComputer AssemblingComputer HardwareComputer Hardware And Network EngineerComputer Hardware EngineerComputer NetworkingComputer Service TechnicianComputer TroubleshootingCustomer ServiceDesktop Support EngineerDiploma In Computer ProgrammingE-commerceEnglishFlexibleGujaratiHandles StressHindiITIT Support AssistantIT Support TechnicianInformation TechnologyInformation Technology ServicesInstallationInternetInventory ManagementMaintenanceMicrosoft ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordNetworkNetworkingPlaying CricketProblem SolverReading Computer Related BooksRepairSearch New Things About Computer TechnologySoftware DevelopmentSupportTeachingTeam PlayerTechnical Analysis

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Gujarati

Gujarati

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Powerpoint

Microsoft Powerpoint

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Troubleshooting

Computer Troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Assembling

Computer Assembling

: Expert

: Extreme - I love it!

:

More than 7 years

Inventory Management

Inventory Management

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Teaching

Teaching

: Expert

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

5-7 years

Network

Network

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Problem Solver, Flexible / Adaptive, Handles Stress, Team Player

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