Jasmine Hany

Front Office ExecutiveFull Time

• Job Details:* Welcoming visitors and employees properly, informing the relevant person/department, directing visitors to the required locations, and ensuring they reach the concerned individual. * Ensuring the registration of visitor and client data, the reason for the visit, and the date upon entry. * Receiving and recording messages in case the manager/employee to be notified is unavailable or delivering the message left for their secretary. * Dealing with visitor issues appropriately and calming them. * Maintaining a good general appearance of the reception area and informing the relevant departments if any cleaning or maintenance work is needed. * Effectively coordinating meeting room bookings.

call centre agentFull Time

• Job Details:* Efficiently handled incoming calls from customers. * Assisted customers with inquiries and resolved issues. * Delivered accurate information about products, services, and policies. * Troubleshot and resolved technical issues and complaints. * Recorded details of customer interactions and transactions. * Made follow-up calls to ensure customer satisfaction. * Promoted and sold products or services when applicable. * Gathered customer feedback to improve services. * Followed company guidelines and procedures.