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Yasmen Aboelazm Salem

Marketing,Customer servive,adminstration

Smouha, Alexandria, Egypt

Work Experience

  • UK account advisorFull Time

    Ecco Vodafone

    Sep 2017 - Present -7 yrs, 10 months

    Egypt , Alexandria

    • Job Details:Build a good Rapport with Clients over the phone. Making outbound calls to sell new services from Vodafone. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers' accounts. Follow up on customer interaction.
  • Office ManagerFull Time

    Mosaic Lebanon Real Estate

    Jun 2012 - Dec 2015 -3 yrs, 6 months

    Egypt , Cairo

    • Job Details: • Dealing with all the foreign customers. • Handling all the marketing work. • Supporting all the administration work.
  • Office ManagerFull Time

    Horse Motors

    Aug 2009 - Aug 2011 -2 yrs

    Egypt , Alexandria

    • Job Details:• Handling all administration work. • Dealing with the entire export & import documentary. • Responsible for most of the sales & marketing work.
  • Secretary and receptionistFull Time

    Abu Dhabi National Hotel

    Mar 2005 - Nov 2008 -3 yrs, 8 months

    United Arab Emirates , Abu Dhabi

    • Job Details:• Handling customer enquires & requests in a polite and professional manner. • Dealing with all the daily administration facilities. • Banking the cash deposit and checks from the companies. • Receiving, sending faxes & Emails.
  • Education

    • College Diploma in Art & Design

      Barnet College

      Jan 2000 - Jan 2001 - 1 Year

    • Vocational in GNVQ I.T and Art & Design

      Barnet College

      Jan 1997 - Jan 2000 - 3 yr

    • High School - IGCSE

      Queen Elizabeth girl school

      Jan 1997 

    Achievements

    I have a work experience certificate from St. johns School

    Languages

    • French

      Fluent
    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Marketing Timeshare

      Hilton Vacation club·2001
    • GNVQ Art & Design

      Barnet College·1999
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