Basic Info

Wael Abd El-Hamid

Less than 1 year

Maddi, Egypt

Bachelor's Degree

Entry level

Work Experience

Support Associate at Siriusxm Canada

Experience Details

Support Associate

Customer Service/Support

Experienced (Non-Manager)

Providing technical support and general inquires for Siriusxm Canada customers.


Company Details

Siriusxm Canada

Cairo, Egypt

101-500 employees

Consumer Services

http://www.siriusxm.ca/

Mar 2016 to present (9 months)
Account advisor Etisalat UAE/ Home services at Raya

Experience Details

Account advisor Etisalat UAE/ Home services

Customer Service/Support

Entry Level

N/A


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacc.com

Sep 2015 to Mar 2016 (6 months)
Trainee (intern) at ITIDA Scholarship, Computek Center

Experience Details

Trainee (intern)

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

ITIDA Scholarship, Computek Center

nasr ciry, Egypt

1-10 employees

Education

N/A

Jun 2015 to Sep 2015 (3 months)
Account advisor Etisalat UAE/ Home services at Raya Contact Centre

Experience Details

Account advisor Etisalat UAE/ Home services

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Centre

Maddi, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.rayacc.com/

Jan 2015 to Jun 2015 (5 months)
Web Content Editor at At Techplus.me

Experience Details

Web Content Editor

Writing/Editorial

Experienced (Non-Manager)

I worked for techplus.me website for almost two years, my main job was surfing the internet and write about the highlighted news related to smartphones market and the IT in general.


Company Details

At Techplus.me

Egypt

N/A

Writing and Editing

http://techplus.me/

Jun 2012 to May 2014 (1 year 11 months)

Education

Bachelor's Degree in Tourism Studies

Education Details

Bachelor's Degree

Tourism Studies, Tourism and Hotels

Al-Fayoum University, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Fayoum University
2007 - 2012
High School - Other

High School Details

Other

Alsheed High School

Egypt

2006

B / Very Good / 75 - 85%

N/A

Alsheed High School
2006

Certifications

MCSA
Aug 2015

Certificate details

MCSA

Aug 2015

700 out of 1000

N/A

N/A

Microsoft

Following Exams.. 70-410, 70-411, 70-412

MCSE
Aug 2015

Certificate details

MCSE

Aug 2015

700 out of 1000

N/A

N/A

Microsoft

Following Exams.. 70-413, 70-414

CCNA
Aug 2015

Certificate details

CCNA

Aug 2015

862 out of 1000

N/A

N/A

Cisco

Exam. 200-120

Training and Courses

Training/Course Details

CCNA

Apr 2014

TestOut's LabSim "Virtual Training"

I devoted part of my time in a course of one year to study the fundamentals of this certification and I would say I manged to understand the basics of its structure and subjects very well.

Training/Course Details

SQL

Feb 2013

self study, W3schools website

I studied the basics of this language and I can read its syntax and write it as well and develop my understanding to further advanced levels.

Training/Course Details

C#.NET

May 2013

TestOut's LabSim

Over a year or so I managed to study all the concepts of Microsoft virtual C#.NET, but I never but it in a real practical experience.

Training/Course Details

Object Oriented Programming

Jun 2014

Lynda Inc, O'Reilly books

I have a well understanding of the OOP design in programming.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account Advisor Etisalat UAE/ Home ServicesAccount Advisor Etisalat UAE/ Home ServicesArabicC#.NETCCNAConsumer ServicesCooking SometimesCustomer ServiceCustomer SupportCustomer-orientedEditorialEducationEnglishExecutorFishingHard WorkerITMCSAMCSEMicrosoft OfficeMusicNetworksObject Oriented ProgrammingOffshoringOrganizerOutsourcingPHPReading Tech NewsSQLStrategy Video GamesSupportSupport AssociateTeam PlayerTourism And HotelsTourism StudiesTraineeWeb Content EditorWritingWriting And EditingXHTML

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

XHTML

XHTML

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

PHP

PHP

: Intermediate

: Medium

:

Less than 1 year

SQL

SQL

: Intermediate

: Medium

:

1-3 years

CCNA

CCNA

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer Support

Customer Support

: Intermediate

: Medium

:

1-3 years

IT

IT

: Intermediate

: Medium

:

Less than 1 year

Networks

Networks

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Executor, Hard worker, Customer-oriented, Organizer, Team Player

Online Presence

https://www.linkedin.com/in/jantf88https://www.facebook.com/jantf88https://twitter.com/jantf88http://about.me/jantf88

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