Johnny Calanno Anselmo

Customer Service RepresentativeFull Time

• Job Details:• Handled Medical Account (Anthem Blue Cross Blue Shield) • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.