James Greathouse

Assistant Casino Manager Full Time

• Job Details: Designing, developing and implementing strategy to exceed revenue budgets, increase footfalls and brand loyalty. Managing overall infrastructure of Hotel/Casinomaking the business highly profitable operations.  Steer budgetary requirements and develop cost module to ensure effective utilization of funds in running the operations. Ensuring quick response to guest complaints for service recovery.  Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.  Monitoring expenditure strictly in operations, budgeting for consumables & manpower. Ensuring the compliance of all statutory safety norms involving guest & staff safety.  Strategizing policies & procedures in the operating systems and training and motivating the front line staff to deliver 100% guest satisfaction.  Planning & implementation of strategies, development of gaming experience based on current market trends. Sustaining profitable operations with focus on budgeting & costing.  Responsible for overseeing and coordinating with guests to resolve their concerns. Implementing promotional strategies to increase guest footfall & achieve maximum customer satisfaction.  Anticipating needs of the most discerning customer/guest and providing customized services. Ensuring customer satisfaction by achieving delivery of service quality norms.  Reviewing the guest feedback data collected to attune the business strategies as per the guest requirements & expectations.  Imparting in-house training on Service Excellence & Teamwork to provide support to the service staff. Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.  Delegating work schedules for smooth functioning of the operations and leading people at all levels. Increasing the team spirit and morale of the team through Performance Management System.  Organizing & conducting practical and theoretical training programs, to enhance skills and motivational levels.