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Jailan Mohamed Motassem

HR Administrator (Team Leader)

Dubai, United Arab Emirates

Work Experience

  • HR AdministratorFull Time

    TEData

    Jul 2008 - Dec 2009 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:• Manage in cooperation of HR the transfer of employees, managers and title adjustment on Oracle. • Conduct sessions for new comers providing them with Oracle user's manual. • Responsible for the process of a resigned, promoted and new hired employee. • Manage employees' monthly deductions. • Handle purchasing orders on Oracle for Home Sales department. • Manage in cooperation with Recruitment department the job descriptions of Home Sales employees. • Ensure the relevant HR database is up to date, accurate and complies with legislation.
  • HR Administrator (Team Leader)Full Time

    TEData

    Aug 2007 - Jan 2015 -7 yrs, 5 months

    Egypt , Giza

    • Job Details:Manages and leads a team of Junior Human Resources Administrators. • Conduct weekly meetings with respective business units. • Consult with line management providing Human Resources guidance when appropriate. She’s also highly motivated and resourceful with deep understanding in industrial relations as well as overall management skills including staff management. Jailan is seeking to be a part of a professional and growing community in which her experience, qualifications and skills can be fully invested and enhanced. • Analyze trends and metrics in partnership with Human Resources group to develop solutions, programs and policies. • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required. • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. • Provides Human Resources Policy guidance and interpretation. • Develop required forms for new hires, promotions, and transfers. • Submits employee data reports by assembling, preparing, and analyzing data. • Provide guidance and input on business unit restructures, workforce planning, succession planning. • Identify training needs for business units and individual executive coaching needs. • Supporting the development and implementation of Human Resources initiatives and systems. • Providing counseling on policies and procedures. • • • Performing administrative tasks. • Organizing and managing new employee orientation, on-boarding, and training programs.
  • Customer Service Operations RepresentativeFull Time

    TEData

    Aug 2007 - Jul 2008 -11 months

    Egypt , Cairo

    • Job Details:•Responsible of interacting with customers to provide information in response to inquires about products and services. •Handle and resolve customer's complains & assist individuals interested in submitting new accounts. •Manage complaints and problems, ensure following it up and solving it. •Provide excellent quality service standards. •Provide accurate professional information related to the company’s services and programs. •Develop a constructive working relationship with other departments to ensure proper implementation of company’s objectives.
  • Education

    • Bachelor's Degree in Mass Communication

      Cairo University (CU)

      Jan 2004 - Jan 2007 - 3 yr

    • High School - Thanaweya Amma

      Saint Fatima Language School

      Jan 2003 

    Skills

    • Microsoft Word
    • Microsoft Excel
    • Microsoft Powerpoint
    • Microsoft Outlook
    • Presentation
    • Human Resources

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Human Resources Management

      AUC·2017
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