Jacqueline Mamlouk

Visa counselorFull Time

• Job Details: Advising Staff members and customers by all requested documents, procedures and time frames for obtaining different Visas.  Updating Thomas Cook Visa manual with all Visa requirements and procedures.  Communicating with embassies and consulates personnel to follow up on Visa applications and processes.  Preparing professional Visa correspondence with embassies and consulates on behalf of Thomas Cook.  Reviewing all Visa documents before submission to embassies.  Managing day to day operations for individual and group Visas.  Organizing Visa representatives’ daily schedules and roasters to ensure smooth operation.  Preparing different reports to the management with Visa data, figures and profits.  Handling special Visas such as; Medical Visas, non-residents Visas… etc.  Handle emergency mobile for 24/7.