JW

Jacklin walid walid

Customer Support Representative at Ibn Sina Real Estate Development

Egypt

Work Experience

  • Customer Support Representative

    Ibn Sina Real Estate Development

    Jun 2023 - Present -2 yrs, 2 months

    Egypt

    • Job Details:Assisted customers with inquiries about services and handled documentation similar to account procedures. Ensured high levels of customer satisfaction and resolved service-related issues. Demonstrated familiarity with regulatory requirements and internal systems.
  • Customer Support Representative

    Hi Connect

    Jun 2022 - Jun 2023 -1 yr

    Egypt

    • Job Details:Handled incoming inquiries and resolved complaints to enhance customer retention. Supported administrative functions and optimized the customer experience.
  • Customer Service & Collections Specialist

    Capital Gate Real Estate Development

    Jun 2021 - Jun 2022 -1 yr

    Egypt

    • Job Details:Managed client communications regarding overdue accounts and payment plans. Provided tailored financial advice and facilitated successful debt recovery. Strengthened client relationships through timely and respectful service.
  • Education

    • Bachelor's Degree in Law

      Ain Shams University (ASU)

      Jan 2018 - Jan 2022 - 4 yr

    Skills

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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