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Call Center Agent at CIB Bank
Giza, EgyptWork Experience
CIB Bank
Aug 2024 - Present -11 months
Egypt
- Job Details:Assist customers with banking issues and inquiries. Coordinate with internal departments to resolve problems efficiently. Analyze settlement data and confirm transaction movements with clients.
Construction Company
Sep 2021 - Present -3 yrs, 10 months
Egypt
- Job Details:Led operational reporting and documentation across sites. Managed Excel tracking for workforce/resource planning. Supported KPI dashboard creation and performance reviews. Worked with stakeholders to align reporting with cost control.
Majorel (Vodafone Cash)
Mar 2020 - Jun 2021 -1 yr, 3 months
Egypt
- Job Details:Handled e-wallet transaction complaints and fraud-related inquiries. Resolved customer disputes, aligned with chargeback practices. Ensured accurate reporting, data consistency, and escalations. Gained exposure to digital transaction flow and anomaly patterns.
Skills
- Advanced Excel: PivotTables, VLOOKUP, Dashboards
- KPI Analysis and Performance Reporting
- Data Visualization: Power BI (Beginner), PowerPoint
- SQL for Data Analysis
- Fraud Monitoring Awareness
- Business & Financial Analysis
- Communication (English & Arabic, written and oral reporting)
- Analytical thinking & problem solving
- Interpersonal & team collaboration
- Ability to Adapt Quickly to New Systems & Technology
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner