Basic Info

Ibrahim walash

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Operations & HR Manager at New Horizons

Experience Details

Operations & HR Manager

Education/Teaching, Training/Instructor

Manager

Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Operations:-
• Direct, supervise, and develop the Operation & Project & HR Department personnel to ensure a highly motivated and efficient staff.
• Create the trimester schedule. Coordinate timely publication and distribution.
• Direct the optimum utilization of instructors, classrooms, computers, and other resources to deliver training.
• Establish and maintain systems to monitor student attendance by each class.
• Assign instructors and other resources considering the student demand and the objectives approved by the General Manager. Approve independent instructor contracts.
• Coordinate class schedules and proposed changes with Sales Manager.
• Research special request and advise Sales Manager as appropriate.
• Monitor on-site training delivery costs. Approve invoices for hotel and other resources in accordance with NH guidelines.
• Develop, administer, and is accountable for the departments operating budget.
• Develop and recommend budgeting requirements for instructors and other resources required for training.
• Approve on-site training requests. Evaluate requests.
• Supervise the hiring of instructors as necessary to carry out program requirements. Initiate hiring seminars as needed to ensure an adequate, efficient instructor staffing level.
• Coordinate an intensive, high-quality instructor training program for newly hired employees.
• Support Sales Department, providing knowledge of all available classes and working to accommodate clients’ special needs.
• Supervise the student registration process to ensure fast, friendly customer service.
• Establish and monitor procedures to set-up classrooms with courseware, class and instructor plaques, and other materials or equipment needed for training.
• Establish and monitor procedures for enrollments, wait lists, and standby status.
• Assume responsibility for the department equipment and supplies, establishes reasonable procedures and controls to protect assets from damage and theft.
• Perform other duties and tasks as designated by the General Manager.
• Negotiate the execution of maintenance contracts and mail delivery by special contracts…etc).
• Ensures supplying the telephone & facsimile services and contracts the concerned governmental agencies in case of their breakdown and revises their bills.
• Discusses contracting terms with agencies that offer the furniture, stationery and cleaning & maintenance services (in case of contracting external agencies for offering these services
• Develop and recommend budgeting requirements for office supplies, vendor services, and other services necessary to operate the facility.
• Monitor vendor services, janitorial services, building maintenance repairs, and take prompt action to ensure a clean, efficient facility.

Projects:
• Identify Requirements, Establishing clear and achievable objectives and deliverables.
• Create scope document, scope management Plan
• Create Schedule Plan.
• Create Risks, communication, Resources, Quality Management Plans and service support plans.
• Develop and maintain client relationships.
• Oversee project management through reporting of specific quality, time and other measurement data and lessons learned.
• End users & team training to ensure the smooth operations.

PROFESSIONAL EXPERIENCE
- Project Feasibility studies, Project Evaluation, and Program Planning.
- Handling Tenders – timely collection of tenders, clarifications, bid submission, attending opening or revisions.
- Established and managed project management office (PMO) for several government


Company Details

New Horizons (multinational)

Egypt

101-500 employees

Education

newhorizons.com.eg

Oct 2004 to present (12 years 2 months)
Human Resources Manager at Roma Hotel – 4 Stars

Experience Details

Human Resources Manager

Tourism/Travel

Manager

• Implementing the Hotel authorized strategies, policies and systems concerning human resources.
• Designing questionnaires and preparing studies comparing prices and the benefits provided to employees of competitor companies.
• Implementing the authorized remuneration and incentive system, and suggesting methods to improve it in accordance to changes.
• Participates in developing and implementing programmers to ensure employee security and safety.
• To supervise all HR Office administration including payroll, standard letters.
• Advice and assist management in the handling of complaints and/or grievances and determination of appropriate disciplinary actions, represent management at grievance, dismissal conferences, and arbitration.
• Manages the evaluation, planning and administration of the company's various employees benefits programs, assesses effectiveness of programs in meeting overall strategic adjectives, and oversees the development and implementation of changes and improvements to benefits programs as appropriate.
• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
• Ensure conduct of bi-monthly structured review meetings with senior management of RBG/Corporate / Operations/IT to review training effectiveness, take corrective measure and thereafter present in monthly progress review meeting with divisional Head .
• Set and formulate HR strategies and Policies in accordance with bank strategies and policies.
• Establish and create HR systems (Recruitment – Compensation – Training & development – Performance Management etc).
• Propose the HR division budget in accordance with HR sections proposals.
• Proposing the necessary revision and amendments for the HR budget.
• Approve the HR plans and outcome results.


Company Details

Roma Hotel – 4 Stars

Hurghada, Egypt

101-500 employees

Hospitality/Hotels

romahotel.com

Oct 2003 to Oct 2004 (1 year)
Operations & HR Manager at New Horizons

Experience Details

Operations & HR Manager

Education/Teaching, Training/Instructor

Manager

• Direct, supervise, and develop the Operations Department personnel to ensure a highly motivated and efficient staff.
• Create the trimester schedule. Coordinate timely publication and distribution.
• Direct the optimum utilization of instructors, classrooms, computers, and other resources to deliver training.
• Assign instructors and other resources considering the student demand and the objectives approved by the General Manager. Approve independent instructor contracts.
• Implementing the company’s authorized strategies, policies and systems concerning human resources.
• Designing questionnaires and preparing studies comparing prices and the benefits provided to employees of competitor companies.
• Implementing the authorized remuneration and incentive system, and suggesting methods to improve it in accordance to changes.
• Implementing the policy strategies of the company’s high level management with respect to (recruiting – promotions – salary – increment and contracts termination).


Company Details

New Horizons (multinational)

Egypt

101-500 employees

Education

newhorizons.com.eg

Oct 2001 to Sep 2003 (1 year 11 months)
Ass. HR Manager at Mena For Touristic & Real Estate Investment

Experience Details

Ass. HR Manager

Engineering - Construction/Civil/Architecture

Experienced (Non-Manager)

• Manages the evaluation, planning and administration of the company's various employees benefits programs, assesses effectiveness of programs in meeting overall strategic adjectives, and oversees the development and implementation of changes and improvements to benefits programs as appropriate.
• Oversees preparation of periodical training plans/ calendars with full details regarding objectives/contact/methodology/target group
• Enthuse participation in and directly handle the conduct of in - house training programmers in line with the training calendar drown up .
• Oversees & ensure the implementation of customer feedback mechanism for all programmers (immediately and 3 months after program) from the trainee and superior and facilitate the implementation of remedial steps.
• Assume full responsibility for all the operational aspects of the training function including submission of agreed reports /training recommendations and subsequently monitoring the outcome of such reports / recommendations.
• Identify (and monitor impact of) selective external / outsourced programmed to meet identified training needs that cannot be addressed in-house.
• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
• Administer payroll, including dedications, loans, and additional payments.
• Implementing the company’s authorized strategies, policies and systems concerning human resources.
• Implementing the authorized remuneration and incentive system, and suggesting methods to improve it in accordance with changes.
• Implementing the authorized systems that measure and evaluate performance and suggesting methods to improve them in accordance to changes.


Company Details

Mena For Touristic & Real Estate Investment

Egypt

101-500 employees

Real Estate/Property Management

N/A

Feb 1999 to Sep 2001 (2 years 7 months)
Assistant Human Resources Manager. at Citro Misr Pharmacy

Experience Details

Assistant Human Resources Manager.

Pharmaceutical

Experienced (Non-Manager)

• Payroll.
• Follow up all new legislation’s & decisions concerning employment in Egypt.
• Implementing the policies strategies of the company’s high level management in respect of (recruiting – promotions – salary – increment and contracts termination).
• Conducting employee appraisal and evaluation programs.
• Prepare a monthly account of social insurance & medical insurance & taxes that belongs to company and all arrangements for its payment.
• Prepare payments lists and all legal deductions (tax – medical – social insurance).
• Follow up of attendance sheet, vacation in addition to analyzing them to make sure it applies to the company policy and strategy.
• Compile employee files that contain all their documents, payments, records, taxes, social & medical
• Negotiate the execution of maintenance contracts and mail delivery by special contracts…etc).
• Ensures supplying the telephone & facsimile services and contracts the concerned governmental agencies in case of their breakdown and revises their bills.


Company Details

Citro Misr Pharmacy (multinational)

10 th of ramadan city, Egypt

501-1000 employees

Pharmaceuticals

N/A

Nov 1998 to Feb 1999 (3 months)
Assistant Administration Manager at Domino’s Pizza

Experience Details

Assistant Administration Manager

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

• Insurance and vacation record.
• Negotiate the execution of maintenance contracts and mail delivery by special contracts…etc).
• Ensures supplying the telephone & facsimile services and contracts the concerned governmental agencies in case of their breakdown and revises their bills.
• Discusses contracting terms with agencies that offer the furniture, stationery and cleaning & maintenance services (in case of contracting external agencies for offering these services
• Create the trimester schedule. Coordinate timely publication and distribution.
• Insurance on company assets.
• Responsible for company vehicle (maintenance & license).
• Responsible for company purchasing (office equipment & electric devices & other).
• Coordination with the company’s legal advisers &consultants in courts and all official institutions.
• Compile a library of all newspaper stories that might be of an interest to the company.
• Supervising the company’s secretarial activities to ensure highest performance and confidentiality of information).


Company Details

Domino’s Pizza (multinational)

Cairo, Egypt

101-500 employees

Food Services/Restaurants/Catering

N/A

Nov 1995 to Oct 1998 (2 years 11 months)
Accountant and Financial Analyst at Egypt Otsuka Pharmacy

Experience Details

Accountant and Financial Analyst

Accounting/Finance

Entry Level

• Account Receivable.
• Bank Account.


Company Details

Egypt Otsuka Pharmacy (multinational)

10th of ramadan city, Egypt

501-1000 employees

Pharmaceuticals

N/A

Mar 1995 to Oct 1995 (7 months)

Education

BSC in Accounting

Education Details

BSC

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
1987 - 1993

Certifications

Certificate details

• Project Management Professional Certification

Oct 2009

N/A

N/A

N/A

American Chamber

N/A

Mini MBA (HRM)
Jul 2010

Certificate details

Mini MBA (HRM)

Jul 2010

N/A

N/A

N/A

N/A

Certificate details

E-Business Suite R12 HCM

Jun 2014

85% out of 100%

N/A

N/A

Oracle

N/A

Training and Courses

Training/Course Details

ITIL V3 Foundation

Dec 2011

New Horizons

N/A

Training/Course Details

Projects Management Professional PMP

Dec 2011

New Horizons

N/A

Training/Course Details

Emotional Intelligence

Sep 2010

knowledge

N/A

Training/Course Details

Human Resource Management

Mar 2000

EMC

N/A

Training/Course Details

Training needs Assessment

May 2001

EMC

N/A

Training/Course Details

Quality Management

Apr 2000

EMC

N/A

Training/Course Details

CISCO BSCI V3.0

Jul 2010

New Horizons

N/A

Training/Course Details

Windows NT 4.0. - Windows NT 4.0 Core Tec

Apr 2000

New Horizons

N/A

Training/Course Details

Windows NT 4.0 Enterprise Tec. - Microsoft Exchange Server 5.5

May 2000

New Horizons

N/A

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Profile Skills and Keywords

Accountant And Financial AnalystAccountingArabicAss. HR ManagerAssistant Administration ManagerAssistant Human Resources Manager.Building ConstructionBusiness-orientedCISCO BSCI V3.0CateringCitro Misr PharmacyDominos PizzaE-Business Suite R12 HCMEducationEgypt Otsuka PharmacyEmotional IntelligenceEnglishFinanceFood ServicesHRHandles StressHard WorkerHospitalityHotelsHuman Resource ManagementHuman Resources ManagerITIL V3 FoundationInsuranceMS OfficeMini MBA (HRM)New HorizonsOperationsOperations & HR ManagerOracle ERPOrganizerPMPPharmaceuticalPharmaceuticalsProjectsProjects Management Professional PMPProperty ManagementQuality ManagementReal EstateRestaurantsSkilled TradesTeam PlayerTourismTraining Needs AssessmentTravelWindows NT 4.0 Enterprise Tec. - Microsoft Exchange Server 5.5Windows NT 4.0. - Windows NT 4.0 Core Tec Project Management Professional Certification

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

PMP

PMP

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle ERP

Oracle ERP

: Intermediate

: High

:

1-3 years

Fields of Expertise

Operations

Operations

: Expert

: Extreme - I love it!

:

More than 7 years

HR

HR

: Expert

: Extreme - I love it!

:

More than 7 years

Projects

Projects

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Hard worker, Organizer, Handles Stress, Team Player

Online Presence

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