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Israa Ismail Aboukalila

Customer Service Representative

New Cairo, Cairo, Egypt

Work Experience

  • Customer Service Representative Full Time

    Jumia

    Oct 2016 - Jan 2017 -3 months

    Egypt , Cairo

    • Job Details:Job functions: 1- Resolve customer complaints 2- Escalating issues to concerned department 3- Verify orders information Channels : 1- Inbound : Handle customer inquiries via phone 2- Outbound : Place / Cancel and verify orders 3- Digital : Answering customer inquiries through emails and chat support 4- Back office Tasks
  • Education

    • Bachelor's Degree in Political science

      Faculty of Economics and Political Science, English Section, Cairo University

      Jan 2012 - Jan 2016 - 4 yr

    • High School - Thanaweya Amma

      Ecole Girard d'Alexandrie

      Jan 2012 

    Activities

    • Local Committie President at AIESEC

      Volunteering

      Jan 2016 - Present -9 yrs, 6 months

    • Vice President,for Outgoing Community Development Program at AIESEC

      Volunteering

      Jan 2015 - Jan 2016 -1 yr

    • Logistics Member at Model of American Congress

      Student Activity

      Sep 2014 - Feb 2015 -5 months

    • Team Leader at AIESEC

      Volunteering

      Jun 2014 - Dec 2014 -6 months

    Skills

    • Computer Skills
    • Microsoft Powerpoint
    • Leadership
    • Team management
    • Human Resources
    • Relationship Management
    • Quality Assurance
    • Sales
    • Network Management
    • Microsoft Word
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Intermediate

    Training & Certifications

    • DELF B2

      French Ministry of Education·2010
    • DELF B1

      French Ministry of Education·2009
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