Israa Ismail Aboukalila
Customer Service Representative
New Cairo, Cairo, EgyptWork Experience
Customer Service Representative Full Time
- Job Details:Job functions: 1- Resolve customer complaints 2- Escalating issues to concerned department 3- Verify orders information Channels : 1- Inbound : Handle customer inquiries via phone 2- Outbound : Place / Cancel and verify orders 3- Digital : Answering customer inquiries through emails and chat support 4- Back office Tasks
Education
Bachelor's Degree in Political science
Faculty of Economics and Political Science, English Section, Cairo UniversityJan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Ecole Girard d'AlexandrieJan 2012
Activities
Local Committie President at AIESEC
Volunteering
Jan 2016 - Present -9 yrs, 6 months
Vice President,for Outgoing Community Development Program at AIESEC
Volunteering
Jan 2015 - Jan 2016 -1 yr
Logistics Member at Model of American Congress
Student Activity
Sep 2014 - Feb 2015 -5 months
Team Leader at AIESEC
Volunteering
Jun 2014 - Dec 2014 -6 months
Skills
- Computer Skills
- Microsoft Powerpoint
- Leadership
- Team management
- Human Resources
- Relationship Management
- Quality Assurance
- Sales
- Network Management
- Microsoft Word
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Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
DELF B2
French Ministry of Education·2010DELF B1
French Ministry of Education·2009