
Israa Ahmed Hassan
Technical Writer at Hindawi Publishing Corporation
New Cairo, Cairo, EgyptWork Experience
Technical WriterFull Time
Hindawi Publishing Corporation
Jun 2016 - Present -9 yrs, 1 month
Egypt , Cairo
- Job Details:• Arrange meetings with the concerned parties to hold orientation and explanatory sessions to collect the necessary data about a given system or tool. • Write an outline for all the topics that covers the system according to the required type of documentation and review it. • Write and compile the required type of documentation to cover all the required topics in the outline. • Send drafts to the users to be reviewed regularly to ensure that the written material is revised and covering all the important aspects of the program. • Upload the final output of the written material on the system to be accessible for all concerned teams. • Apply any updates on the written documentation as per request.
Data Harvesting Team LeaderFull Time
Hindawi Publishing Corporation
Jun 2013 - May 2016 -2 yrs, 11 months
Egypt , Cairo
- Job Details:• Makes decisions regarding hiring, training, evaluation, promotion and termination of employees, or makes related recommendations that are given particular weight. • Accomplishes day-to-day work operations by initiating, coordinating, and enforcing policies and procedures. • Supervises thirteen or more full-time employees on a regular basis. • Distribute special tasks among team members according to their qualifications to make full use of their time and available resources • Calculate and prepare the members’ monthly salary sheet according to their performance to evaluate and compensate them fairly. • Establishes workload priorities, procedures, work assignments, and equipment and staffing requirements. Organizes and monitors work to maintain schedules, quality and quantity standards. • Contact the IT department regarding updating the data harvesting system and initiating new pages in order to accomplish new tasks.
Business Development SpecialistFull Time
- Job Details:• Handling the promotional activities for Special Issues released by the company journals • Researching and constructing related mailing lists. • Sending direct email campaigns. • Responding to customer inquiries and complaints. • Analyzing and reporting customer feedback.
Business Development AssistantFull Time
Hotelier Holding Ltd.
Nov 2004 - Nov 2006 -2 yrs
Egypt
- Job Details:Assisting the business development manager in all the activities related to the Business Development department: • Making business plans to start new business. • Preparing presentations for customers. • Participating in the researching stage for any new project. • Coordinating with the Graphic Design team in preparing any promotional materials. • ISO activities: participating and supervising the documentation stage, making the internal audit on the different departments and preparing the internal audit reports, responsible for the competence, awareness and training procedure. • Statistical Analysis: related to employees’ appraisals, customer satisfaction, training effectiveness …etc.
Education
Bachelor's Degree in Economics
Cairo University (CU)Jan 2000 - Jan 2004 - 4 yr
High School - Thanaweya Amma
Saint Fatima Language SchoolJan 2000
Skills
- Microsoft Excel
- Research
- Microsoft Word
- Adobe illustrator
- E-Marketing
- Technical Writing
- Human Resources
- Microsoft Visio
- Microsoft Project
- Robohelp
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Languages
English
AdvancedFrench
Beginner
Training & Certifications
Illustrator CC Essential Training (2015)
Lynda.com·2016RoboHelp 2015 Essential Training
Lynda.com·2016Finance Essentials for Small Business
Lynda.com·2016Project Management Diploma
RITI Institute·2015Communication and Interpersonal Skills
ESLSCA Business School·2014Excel 2013 Essential Training
Lynda.com·2013TOFEL
AmidEast·2007• Email Business Writing workshop
International Marketing and Management Institute·2006Internal Audit
Environment and Quality center ·2005Pathway to Higher Education
Cairo University, Faculty of Engineering·2004