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Israa Ahmed Hassan

Technical Writer at Hindawi Publishing Corporation

New Cairo, Cairo, Egypt

Work Experience

  • Technical WriterFull Time

    Hindawi Publishing Corporation

    Jun 2016 - Present -9 yrs, 1 month

    Egypt , Cairo

    • Job Details:• Arrange meetings with the concerned parties to hold orientation and explanatory sessions to collect the necessary data about a given system or tool. • Write an outline for all the topics that covers the system according to the required type of documentation and review it. • Write and compile the required type of documentation to cover all the required topics in the outline. • Send drafts to the users to be reviewed regularly to ensure that the written material is revised and covering all the important aspects of the program. • Upload the final output of the written material on the system to be accessible for all concerned teams. • Apply any updates on the written documentation as per request.
  • Data Harvesting Team LeaderFull Time

    Hindawi Publishing Corporation

    Jun 2013 - May 2016 -2 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Makes decisions regarding hiring, training, evaluation, promotion and termination of employees, or makes related recommendations that are given particular weight. • Accomplishes day-to-day work operations by initiating, coordinating, and enforcing policies and procedures. • Supervises thirteen or more full-time employees on a regular basis. • Distribute special tasks among team members according to their qualifications to make full use of their time and available resources • Calculate and prepare the members’ monthly salary sheet according to their performance to evaluate and compensate them fairly. • Establishes workload priorities, procedures, work assignments, and equipment and staffing requirements. Organizes and monitors work to maintain schedules, quality and quantity standards. • Contact the IT department regarding updating the data harvesting system and initiating new pages in order to accomplish new tasks.
  • Business Development SpecialistFull Time

    Hindawi

    Nov 2006 - Jun 2013 -6 yrs, 7 months

    Egypt , Cairo

    • Job Details:• Handling the promotional activities for Special Issues released by the company journals • Researching and constructing related mailing lists. • Sending direct email campaigns. • Responding to customer inquiries and complaints. • Analyzing and reporting customer feedback.
  • Business Development AssistantFull Time

    Hotelier Holding Ltd.

    Nov 2004 - Nov 2006 -2 yrs

    Egypt

    • Job Details:Assisting the business development manager in all the activities related to the Business Development department: • Making business plans to start new business. • Preparing presentations for customers. • Participating in the researching stage for any new project. • Coordinating with the Graphic Design team in preparing any promotional materials. • ISO activities: participating and supervising the documentation stage, making the internal audit on the different departments and preparing the internal audit reports, responsible for the competence, awareness and training procedure. • Statistical Analysis: related to employees’ appraisals, customer satisfaction, training effectiveness …etc.
  • Education

    • Bachelor's Degree in Economics

      Cairo University (CU)

      Jan 2000 - Jan 2004 - 4 yr

    • High School - Thanaweya Amma

      Saint Fatima Language School

      Jan 2000 

    Skills

    • Microsoft Excel
    • Research
    • Microsoft Word
    • Adobe illustrator
    • E-Marketing
    • Technical Writing
    • Human Resources
    • Microsoft Visio
    • Microsoft Project
    • Robohelp
    View More

    Languages

    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • Illustrator CC Essential Training (2015)

      Lynda.com·2016
    • RoboHelp 2015 Essential Training

      Lynda.com·2016
    • Finance Essentials for Small Business

      Lynda.com·2016
    • Project Management Diploma

      RITI Institute·2015
    • Communication and Interpersonal Skills

      ESLSCA Business School·2014
    • Excel 2013 Essential Training

      Lynda.com·2013
    • TOFEL

      AmidEast·2007
    • • Email Business Writing workshop

      International Marketing and Management Institute·2006
    • Internal Audit

      Environment and Quality center ·2005
    • Pathway to Higher Education

      Cairo University, Faculty of Engineering·2004
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