Israa Mohamed Omar

Customer Experience Executive at Commercial International Bank

Agouza, Giza, Egypt

Sep 2021 - Present -3 yrs, 10 months

Egypt , Giza

Commercial International Bank

May 2020 - Present -5 yrs, 2 months

Egypt , Giza

Job Details: Answering Customers' inquiries and complete their requests  Promote bank services and handle customer complaints.  Get in touch with other departments to ensure closure of customer's requests.  Handling VIP Customers.  Managing New Comers.

Kites egypt

Feb 2019 - Mar 2020 -1 yr, 1 month

Egypt , Giza

Job Details: Involves scheduling appointments, preparing, and delivering presentations to the client.  Maintaining customer relationships and ensuring customer loyalty through excellent customer relationships, Account Management.  Works as part of a team and closely with other departments within the organization. Achievements:  Increased customer value and loyalty.  Managed around 5 accounts  Overachieved target for the last 4 months and Contributed with 24% of company income in 2019.

CVIT

Feb 2018 - Dec 2018 -10 months

Egypt , Cairo

Job Details: Generate new leads identify prospect one, scheduling appointments, preparing, and delivering presentations to the client.  Maintaining customer relationships and ensuring customer loyalty through excellent customer relationships.  Supporting with Dash Agency sales team.

Business administration
Cairo University (CU)
Jan 2015 - Jan 2019 - 4 yr
High School - Thanaweya Amma
El Omran prep and secondary school for girls
Jan 2015

Organizer at English Empire
Volunteering
Jan 2017 - Sep 2017 -8 months
Public Relation Member at Egyptian parliament model-EPM
Volunteering
Feb 2016 - Sep 2016 -7 months