israa Elshamy
Senior Traffic Officer - Cairo Airport at Tiger aviation services
Obour City, Cairo, EgyptWork Experience
Customer Service AdministratorFull Time
- Job Details:Sales team leader
Senior Traffic Officer - Cairo AirportFull Time
Tiger aviation services
Jun 2019 - Present -6 yrs, 2 months
Egypt , Cairo
- Job Details:Handling all ground services for flights and all immigration process for VIP clients
advanced technical support specialistFull Time
May 2017 - Jun 2019 -2 yrs, 1 month
Egypt , Cairo
- Job Details:handling advanced technical issues for Email, Hosting, domain, option pack services
Technical support specialistFull Time
Aug 2016 - May 2017 -9 months
Egypt , Cairo
- Job Details:customer services specialist
Customer Service RepresentativeInternship
National Bank Of Egypt
Sep 2014 - Oct 2014 -1 month
Egypt , Sharqia
- Job Details:knowing all banking products and handle all customers requirements
Education
Bachelor's Degree in accountant
Zagazig University (ZU)Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
Sadat secondary schoolsJan 2011
Achievements
finishing digital marketing course from Udacity within one month
Skills
- Customer Service
- Public Relations
- Customer Care
- Business English
- Logistics
- Shipments
- Aviation
- Freight Forwarding
- System Administration
- Import / Export
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Languages
English
AdvancedFrench
Beginner
Training & Certifications
digital marketing
Udacity·2021VIP flights handling course
Tiger aviation·2020Passenger handling course
Tiger aviation·2020Dangerous goods
Egyptair·2020DGR
EGYPTAIR·2020Public relations
Egyptair·2014Customer service
National Bank Of Egypt·2014