Ismail Shaikh

IT ManagerFull Time

• Job Details:IT Specialist (Cloud, Network & Cloud) Employers Name: Bounce Middle-East Duration: May 2017 – Till Date BOUNCE is the biggest trampoline and entertainment park in the Middle East, with presence in Dubai, Abu Dhabi and Al Ain, and it is now open in Doha and Jeddah. IT Infrastructure Rollout Competed Location: Dubai Airport, Qatar & Saudi Arabia. Key Achievements • Integrated CRM tool (Salesforce) within organization which helped sales segmentation strategy to target Bounce's installed base customers • PABX installation across Bounce mid-east venues • Handled entire IT Infrastructure independently from managing to support • Identified and created a centralized database for Bounce customer data for marketing campaign • Deployed all the security systems across all offices in middle-east (CCTV & NVR) • Created google drive cloud backup solution and monitored on daily basis Other Responsibilities • Handling all the security policies for organization - Firewall & security management • Maintained POS server backup every day • Performed moves, adds and changes to PBX and voice mail systems • Functioned as primary inter-face while on site, insuring installation was completed in accordance with customer specifications, on time, and within budget • Supported marketing and sales lead generation reporting account management and conversion tools • Designed and installed proprietary CRM technologies for effective product marketing and enhance communications with customers • Worked with department heads at headquarters and satellites identifying specifications and needs of CRM finding the best ways to coordinate activity proficiently • Prepared daily and weekly reports detailing proceedings of projects and where adjustments may be needed • Coordinated efforts to see that existing customer learn of new schemes launched products and new features • Used database to gauge customer targets and counselled organization on best ways to generate conversions • Managed CRM systems throughout project lifecycle ensuring standards were maintained • Trained team members in management of data

Assistant IT ManagerFull Time

• Job Details:Assistant IT Manager Employers Name: VFS Tasheel International Duration: Feb 2013 – May 2017 VFS Tasheel specializes in managing the Visa Application and Delivery process on behalf Saudi Diplomatic mission, Embassies and Consulates. Spread across 33 countries, with more than 70 visa services centres. IT Infrastructure Rollout Competed Location: Italy, UK, China, Indonesia, India, Russia, Nigeria, Switzerland, Germany, Netherlands, Sweden, South-Africa, Philippines, Jordan and Egypt Key Achievements • Effectively carried the roll out IT infrastructure for 40 visa centres across 15 countries spread across Asia, Europe, Africa & Middle East regions • Streamlined Asset Management process, created a project team to identify, record and track all IT assets. ROI on the project was approx. 300K USD – 500K USD • Carried out IT Asset inventory reconciliation and validation in 80 customer service centres across 45 countries for more than 20,000 items record • Completed deployment of Google Apps project that include (Domain configuration, email migration, hangout configuration and deployment on client machines, creation of intranet sites & Google Drive deployment) • Selected and trained a Point of Sale (POS) team with core & support expertise. Rolled out POS systems in more than 40 regions, defined roles & responsibilities, Process & Procedures • Produced detailed training documentation which aided a new system installation that was distributed to all staff members • Deployment of Wi-Fi Access point for more than 70 centres across the globe with network segregation between corporate & guest, which was very useful from Information Security point of view Other Responsibilities • Administered, deployed and managed core network services (Firewalls, Switches, Wi-Fi, Active Directory) • Monitored system performance, logs and take appropriate corrective and preventive action • Designed virtual private network architecture, web application & file synchronization services and deploying dynamically scalable, high availability, fault tolerant and reliable applications on AWS • Deployment of IT Service management tool (Fresh-service & Sapphire-IMS) • RACI matrix planning for IT Infrastructure rollout project including management, IT management, project team, vendors and other affected by project, • Negotiated and Managed vendor contracts & Service Agreements for: ISP across global, Firewalls, Wi-Fi devices, Antivirus, Outsourced IT Support, Email, IT Service management, Domain renewals, AWS, etc. • Assisting IT Head in planning upcoming Projects, defined budgets for each initiative & mandate • SPOC for co-ordinating with Ministry of foreign affairs of Saudi Arabia IT team for application & website monitoring, issues handing and reporting • Created detailed documentation for management of Server/Network/Email/Client 3rd party application/SOPs/KEDB, workflows and standards • Created and Managing Virtual Machines; sizing, deployment and management of Windows and Linux servers • Co-ordinating departments for IT Infrastructure rollout project on rollout approach, strategy, plans and risk management