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ismail ahmed shelbaya

Assistant Team Leader - Software Admin at juhayna food

Haram, Giza, Egypt

Work Experience

  • Assistant Team Leader - Software AdminFull Time

    juhayna food

    May 2017 - Present -8 yrs, 3 months

    Egypt , Cairo

    • Job Details:Responsibilities: • Working as assistant system administrator for application server and file server. • Managing DNS – DHCP -, print server, File server, application or other systems and services, as necessary. • Managing Azure Active Directory users and policies • Managing Hyper-V • Managing Microsoft Exchange Online (Email - Role - Groups - Users - OneDrive - Microsoft teams - Microsoft Kaizala - Reports) in office 365 admin portal • SharePoint 2013 Create a template and create a workflow and publish • Install and configure servers, hardware, and software as necessary to support operating systems, applications. • Serve as first line of support for troubleshooting and provide internal Workstations with the required technical advice. • Hardware maintenance: A+ technical support. • Monitoring local area network (LAN) Customers’ connections. • For computer (hardware-software) technical support for network. • Technical support for retails software applications • Managing Symantec Antivirus Endpoint Administration & Sophos Antivirus • Configured and Managed fingerprint software and hardware (GET- Actatek - galaxy system) in JUHAYNA Food Industries • Document Management System with Laserfiche is the industry-leading document management
  • supervisor helpdeskFull Time

    juhayna food

    Oct 2012 - Jun 2017 -4 yrs, 8 months

    Egypt , Giza

    • helpdeskFull Time

      global knowledge

      Apr 2008 - Aug 2011 -3 yrs, 4 months

      Egypt , Cairo

      • Education

        • Bachelor's Degree in Computer Science

          Higher Institute of Advanced Studies

          Jan 2007 - Jan 2007 - 0 Month

        Achievements

        Microsoft Kaizala implementation plan for Delta - upper egypt - Canal & Red Sea (entire sales) Microsoft teams implementation Microsoft teams implementation and configuration (share point ) Create a template for the operations department service catalog automation Forms Name Laundry Pickup Request Form MAINTENANCE REQUEST online car booking Online Meal Ordering Form Request for Office Re- allocation (leaser-fish) Data management solution "Archiving system" configurations and work flows are ready for all departments to archive their contracts

        Skills

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        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • maintaining a Microsoft Windows server 2008 & 2012 Network infrastructure

          global-knowledge·2013
        • Managing and maintaining a Microsoft Windows Server 2008 & 2012 Environment

          global-knowledge·2013
        • Planning, Implementing, and Maintaining a Microsoft windows server 2008 Active Directory infrastructure

          global-knowledge·2010
        • • Implementing and administrating security in a Microsoft Windows Server 2008 Network

          global-knowledge·2010
        • Implementing, Managing, and Maintaining a Microsoft Windows Server 2008 Network infrastructure

          global-knowledge·2010
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