IA

ISMAIL AL-JARBANI

Client Service Representative at Al-Qubati Center for General Services

Riyadh, Saudi Arabia

Work Experience

  • Client Service Representative

    Al-Qubati Center for General Services

    Jan 2025 - Present -8 months

    Saudi Arabia

    • Job Details:Responding to customer inquiries and requests via phone calls and social media networks; entering customers data into excel and sorting when needed; formatting and editing documents using word doc; translating application forms and managing appointment bookings at embassies; booking hotels via Agoda website; filling out and issuing tourist visas for Schengen, USA, Canada, Australia, China and Russia; and issuing travel insurance.
  • Logistic Supervisor

    Tops Transport Co. Ltd

    Feb 2024 - Dec 2024 -10 months

    Saudi Arabia

    • Job Details:Planning and coordinating the movement of goods; tracking and managing schedules, routes, and transportation routes; tracking shipments, goods, or individuals, and monitoring their movements to ensure timely delivery; resolving problems and issues that arise during transportation operations, preparing and maintaining accurate records, reports, and documentation related to transportation.
  • Client Service Representative

    Youth Leadership Development Foundation

    Jan 2013 - Jan 2017 -4 yrs

    Yemen

    • Job Details:Reporting complaints to the relevant staff; processing customer calls via the CSP system; providing appropriate and direct assistance via dedicated systems; processing complaints via the CRM system; and replying to incoming emails during business hours; supervising and assisting staff when needed; and supervising and listening to employees in the feedback and problem resolution department.
  • Education

    • Bachelor's Degree in Education

      Sana'a University

      Jan 2017 - Jan 2017 - 0 Months

    Skills

    • Digital Marketing
    • Business Correspondence
    • Soft Skills
    • Advanced Excel
    • Small Business Training
    • Modern management
    • English Translation Skills

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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