IA
ISMAIL AL-JARBANI
Client Service Representative at Al-Qubati Center for General Services
Riyadh, Saudi ArabiaWork Experience
Al-Qubati Center for General Services
Jan 2025 - Present -8 months
Saudi Arabia
- Job Details:Responding to customer inquiries and requests via phone calls and social media networks; entering customers data into excel and sorting when needed; formatting and editing documents using word doc; translating application forms and managing appointment bookings at embassies; booking hotels via Agoda website; filling out and issuing tourist visas for Schengen, USA, Canada, Australia, China and Russia; and issuing travel insurance.
Tops Transport Co. Ltd
Feb 2024 - Dec 2024 -10 months
Saudi Arabia
- Job Details:Planning and coordinating the movement of goods; tracking and managing schedules, routes, and transportation routes; tracking shipments, goods, or individuals, and monitoring their movements to ensure timely delivery; resolving problems and issues that arise during transportation operations, preparing and maintaining accurate records, reports, and documentation related to transportation.
Youth Leadership Development Foundation
Jan 2013 - Jan 2017 -4 yrs
Yemen
- Job Details:Reporting complaints to the relevant staff; processing customer calls via the CSP system; providing appropriate and direct assistance via dedicated systems; processing complaints via the CRM system; and replying to incoming emails during business hours; supervising and assisting staff when needed; and supervising and listening to employees in the feedback and problem resolution department.
Education
Bachelor's Degree in Education
Sana'a UniversityJan 2017 - Jan 2017 - 0 Months
Skills
Languages
Arabic
FluentEnglish
Intermediate