IK

ISMAEL IMAC KALULE

IT Helpdesk Manager

Riyadh, Saudi Arabia

Work Experience

  • IT Helpdesk Manager

    Migadde International Ltd

    Nov 2021 - Aug 2025 -3 yrs, 9 months

    Uganda

    • Job Details:Installing, configuring, and maintaining network infrastructure, troubleshooting network issues, securing the network from cyber threats, purchasing and configuring hardware and software, providing technical support, implementing data security policies, managing IT budget, collaborating with teachers to integrate technology into the curriculum.

  • ICT Helpdesk Manager

    Hotel Africana Ltd

    Aug 2018 - Nov 2021 -3 yrs, 3 months

    Uganda

    • Job Details:Responding to queries from guests and system users, helping guests and staff connect to the internet, troubleshooting hardware and software problems, overseeing network configuration, managing disaster recovery process, ensuring IT audit points are implemented.

    • Education

    • Bachelor's Degree in Information Technology

      ISLAMIC UNIVERSITY IN UGANDA

      Jan 2015 - Jan 2018 - 3 yr

    • Bachelor's Degree

      Cisco Networking Academy

      Jan 2015 - Jan 2016 - 1 Year

    • Bachelor's Degree in Cyber Security

      Harvard

      Jan 2024   1 Year 8 Months

    • Bachelor's Degree in IT Support

      Coursera

      Jan 2024   1 Year 8 Months

    Languages

    • English

      Beginner
    Share this Profile