Islam Zayd
Customer care and Translation Expert
Cairo, EgyptWork Experience
Freelance TranslatorFull Time
Day Commerce Inc
Jul 2014 - Present -11 yrs
United States
- Job Details:English-Spanish and Arabic-Spanish translation.
Customer Care ExecutiveFull Time
Schneider Electric
May 2014 - Present -11 yrs, 2 months
Egypt , Cairo
- Job Details:I am responsible for the commercial support for Latin America and some English and Spanish speaking countries in Africa.
Front line Advisor Full Time
VIS Vodafone Spain
Jul 2012 - Present -13 yrs
Egypt , Giza
- Job Details:Frontline Advisor: in Vodafone International Services, attending British, Moroccan and Romanian customers living in Spain. And since this was a brand new account I volunteered to act as a temporary Team Leader (performance manager) and maintained a service level of 100% to 98% till I handed over the operation to the full time team leader.
Support ProfessionalFull Time
Stream Global Services
Mar 2009 - Feb 2012 -2 yrs, 11 months
Egypt , Giza
- Job Details:Support professional and sales agent: at Stream Global Services in the Sirius US campaign dealing with American clientele then in Hoteles.com (Expedia.es Affiliate) handling Spanish customers.
Education
College Diploma in Hispanic Studies
Cairo University (CU)Jan 2010 - Jan 2011 - 1 Year
BA in Hispanic Studies in Spanish Linguistics
Cairo University (CU)Jan 2004 - Jan 2007 - 3 yr
Skills
Languages
Arabic
FluentEnglish
FluentSpanish
FluentGerman
Intermediate