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Islam Nabil Nabil

Retail Technical Support Engineer at Telecom Egypt

Obour City, Cairo, Egypt

Work Experience

  • Retail Technical Support EngineerFull Time

    Telecom Egypt

    Feb 2020 - Present -5 yrs, 5 months

    Egypt , Sharqia

    • Job Details:our mission on WE: 1. Apply ADSL / VDSL / FTTH Service presentation and installation for new customers. 2. Provide client with support and Solution for technical issues. 3. Configure Modem/DSL Router with standard and advanced configuration. 4. Communicate / escalate to other departments in order to solve technical complaints. 5. Documenting the implementation and day-to-day running for the Technical Support issues. 6. Domain, Hosting and Email troubleshooting 7. Mobile stock handling and technical problems troubleshooting

  • System administrationPart Time

    Ultrasoltion

    Oct 2019 - Feb 2020 -4 months

    • It help deskPart Time

      Alagoza

      May 2019 - Feb 2020 -9 months

      Egypt , Cairo

      • Technical support SpeclistFull Time

        Xceed

        Oct 2018 - Jan 2019 -3 months

        Egypt , Cairo

          • Education

          • Electrical Engineer in Communication and Computers Dept

            Higher Technological Institute (HTI)

            Jan 2013 - Jan 2018 - 5 yr

          • High School - Thanaweya Amma

            ABDELHAY MAShour Secondary School

            Jan 2011 

          Skills

          • Communication skills
          • System Administration
          • Documentation
          • it help disk
          • Networking
          • Information Technology (IT)
          • Embedded Linux
          • CCNA

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          • Dutch

            Beginner

          Training & Certifications

          • intoduction of iot

            iti·2019

          • Linux , Embedded Linux , Yocto

            Embedded Fab·2016

          • INTEL & INNOV EGYPT

            TIEC·2014

          • ICDL

            2011
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