Islam Moustafa Maged
customer service accouting
Giza, EgyptWork Experience
Tier 2 technical support (premium business pro) Global escalated supportFull Time
Sykes
Nov 2020 - Present -4 yrs, 8 months
- Job Details:Offering Advanced technical support for premium and business pro customers world wide offering support in English and sometimes in French and spanish
Social media customer support (Technical support) French, English, ArabicFull Time
Huawei Maroc,Algerie et Tunis
Jun 2020 - Present -5 yrs, 1 month
Egypt , Cairo
- Job Details:Assist Huawei customers of Tunisia,Algeria,Morocco through Social media channels and web chat in French,English and Arabic
Call Center AgentFull Time
Noon.com
Jan 2019 - Feb 2020 -1 yr, 1 month
- Job Details:Assist customers with inquiries and complaints
Education
College Diploma in Software engineering
cairo universityJan 2022 - Jan 2022 - 0 Month
Bachelor's Degree in accounting
Tanta UniversityJan 2008 - Jan 2012 - 4 yr
MSC in software engineering
Cairo University (CU)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
kish military schoolJan 2008
Achievements
i was the 2nd in Egypt in kick boxing for the years 2004
Languages
French
FluentEnglish
FluentGerman
FluentSpanish
AdvancedRussian
Intermediate
Training & Certifications
Udacity Front End nano degree ( Million Arab coders)
Udacity·2020IT support professional
Google through Coursera·2019CCNA
self study·2013Business English
CEDO·2012managerial skills development
Tanta university·2011ICDL
2011