Islam Mahmoud Mohie

IT Technical SupportFull Time

• Job Details:• Set up and configure the network infrastructure form Scratch in new site • (servers, switches, access points, IP phones, Surveillance Cameras, ONT). • Create and configure Virtual machines. • Installing and managing windows server 2016 (AD- WSUS- Print Server- File server -Kaspersky antivirus). • Create and mange users and policies on Active directory. • Manage permission on file server. • Create and manage users on PBX Server. • Configure and troubleshooting Exchange mail issues. • Configure policies on Firewall and other internet filtering technologies. • Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Generating technical documentation for various aspects of the software applications. • Handling customer inquiries, complaints with the highest degree of courtesy and professionalism needed to resolve customer issues within one call • Responding and solving all requests on service disk on the shortest possible time.

IT SpecialistFull Time

• Job Details:• Working as IT Specialist . • Set up the network infrastructure form zero in new site • Responsible for continues running and maintenance of local network. • Generating technical documentation for various aspects of the software applications. • Creating Monthly Reports • Handling customer inquiries, complaints with the highest degree of courtesy and professionalism needed to resolve customer issues within one call. • Carrying out periodic maintenance.