Basic Info

Islam Kassem

12 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Facilities Operation & Key Account Manager at Apleona HSG ITS

Experience Details

Facilities Operation & Key Account Manager

Operations/Management

Manager

-Developing long-term relationships within IBM customers, connecting with key business executives and stakeholders
and liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our
solutions per customer needs.
-Manage standard performance indicators and management information for client reports to present a performance
evaluation against output on a monthly and quarterly basis.
-Establish standardized processes across the site in compliance with legislation to handle client queries and comments
to ensure optimum client satisfaction from operation side.
-Identify and grow opportunities within territory and collaborate with business development teams
to ensure growth attainment.
-Ensure projects managed for the development and achievement of Variable work in the project and delivered
on time and within budget.
-Accountable for the financial performance of the sites service delivery through forecast and track key account metrics.
-Carries out annual management audit review across all areas on specific compliance requirements.
-Ensure that all Health & Safety and Environmental requirements at sites.
-Develop of pull through/cross-account opportunities


Company Details

Apleona HSG ITS (multinational)

Giza, Egypt

More than 1000 employees

Real Estate/Property Management

www.apleona.com

Aug 2016 to present (1 year 4 months)
Facilities Manager at JLL

Experience Details

Facilities Manager

Engineering - Mechanical/Electrical

Manager

-Manage the FM team and country operations and be the center point of communication for the country for
both the Client and JLL management also provide support and guidance for Facilities Management services on site.
- Successfully exceed the Energy Target in HSBC Egypt through implementation of Project Angel by optimizing
the HVAC Systems and Variable speed drives that saved 774 KWh/year.
-Manage standard performance indicators and management information for client reports to present a client
performance reviews against output on a monthly basis.
-Establish standardized processes across the site in compliance with legislation and meeting industry ‘best practice’.
-Develop, manage and implement FM Service Delivery maintaining operational and commercial compliance within
Client and JLL expectations with a day-to-day FM Operations.
-Ensure projects managed within the portfolio and delivered on time and within budget.
-Manage all emergency procedures for the sites including accident reporting.
-Develop a relationship with specialist Contractors and Suppliers at a senior level, to align operational and site
specific goals.
-Accountable for the financial performance of the sites service delivery.
-Carries out annual management audit review across all areas on specific compliance requirements.
-Ensure that all Health & Safety and Environmental requirements at sites.
-Support of pull through/cross-account opportunities


Company Details

JLL (multinational)

Giza, Egypt

More than 1000 employees

Real Estate/Property Management

www.jll-mena.com

Oct 2015 to Jul 2016 (9 months)
Supervisor, Facility Maintenance, Construction / Project Manager at General Motors

Experience Details

Supervisor, Facility Maintenance, Construction / Project Manager

Engineering - Construction/Civil/Architecture

Experienced (Non-Manager)

- Apply a Complete Renovation for the 2 Floors Admin Building including Furniture, Lighting ,electricity, carpet and establish complete meeting rooms for better space management.
-Plan, prioritize, assign, supervise and review maintenance and repair tasks to facilities maintenance staff. This includes setting performance standards, conducting performance appraisals and training of staff.
-Scope the full extent of maintenance work needed to conduct the relevant repair,
preventive, predictive and design-out activities on the organizations plant and
equipment.
- Participate in the development, improvement and implementation of facilities policies, procedures and standards. Monitor work activities and enforce compliance with rules and approved methods.
- Participate in the preparation and administration of the facilities maintenance budget.
- Prepare cost estimates, submit justifications and prepare documentation for procuring equipment, tools and supplies required to meet maintenance and project requirements.
- Coordinate the execution of construction projects, remodels and other specials projects. Assist in the preparation of various contracts, requests for proposal and reports.


Company Details

General Motors (multinational)

Giza, Egypt

More than 1000 employees

Automotive

http://www.gm.com

Feb 2014 to Sep 2015 (1 year 7 months)
Maintenance Planning Engineer & Cost Controller at General Motors

Experience Details

Maintenance Planning Engineer & Cost Controller

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

-Responsible for the effective execution of all maintenance work control processes.
-Responsible for the efficient and effective use of planning and scheduling all resources to conduct maintenance activities which result in minimum downtime &maximum productivity and coordinated ISO activities within the department.
-Empowered to manage work priority, develop job plans, define parts and material, define crafts and skills and engage the proper resources to develop a safe, effective and efficient work control plan.
-Responsible for up-keep and accuracy of equipment maintenance history and job records database, technical information on processes, plant and equipment.
-Establish, maintain and improve the Maintenance Planning and scheduling business flow process. -Scope the full extent of maintenance work needed to conduct the relevant repair, preventive, predictive and design-out activities on the organizations plant and equipment.
-Develop cost and time estimates of planned maintenance work and all Spare part control required to obtain the effective use of Maintenance Budget.
-Write applicable maintenance procedures that promote defect-free maintenance work quality.
-Apply good stores management practices and parts management to ensure parts and equipment retain full reliability while stored
-Ensure key performance indicators are captured and reported for equipment
reliability, maintenance department performance and planning and scheduling business flow process.


Company Details

General Motors (multinational)

Giza, Egypt

More then 1000 employees

Automotive

http://www.gm.com

Mar 2013 to Feb 2014 (11 months)
Maintenance Engineer at General Motors

Experience Details

Maintenance Engineer

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

-Responsible for hands-on supervision and leading a team of mechanical technicians to operate and maintain to support the production team to achieve production Production plans, introducing new programs, operate and manage the plant.
- Perform the start-up weekly & annually through implementing the annual maintenance plans to run it in the most efficient way and minimizing downtime.
-Apply an inventory management approach through tracking spare parts consumption and reorder through finding alternatives to run the plant in a cost efficient way.
-Coordinate Safety approach in the plant and implement GM global standards in all related projects through Hazard identification, Risk assessment and implementing a safe operating practice (SOP)
-Implement & assist in planning for all new projects related to Paint shop for capacity increase, quality improvements, safe operations, upgrade equipment, new construction projects for paint shop and related utilities such as:
-Finalize the Wall Demolition of old Paint Shop Area and remove the old Boiler.
-Installation and Operation of two new EMS carriers in ELPO Area and One Carrier in PVC for capacity increase.
-Support the C-100 (CAPTIVA) team for flawless launch in paint shop through modification of Skids, hangers and holders.
-ELPO Oven Extension Project to increase the JPH 10-12 in ELPO Oven in Paint Shop.
-Air Supply House Humidifier Modification to Increase Booths efficiency especially in summer.
-MAXIMO (Computerized Maintenance Management System) initiate & execute the migration phase in Maintenance department.
-Design, installation & operation of a new PVC feeding lines and booster Pumps.


Company Details

General Motors (multinational)

Giza, Egypt

More then 1000 employees

Automotive

http://www.gm.com

Jan 2009 to Mar 2013 (4 years 2 months)
Technical Coordinator at Saudi Arabian Airlines Catering

Experience Details

Technical Coordinator

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

- Supervise, control and amend the maintenance work within the Technical Information Center (TIC) and ensure adequacy and conformity of the PM system and Work orders flow to achieve the objectives throughout the computerized maintenance management system.
-Apply good stores management practices and parts management to ensure parts and equipment retain full reliability while stored
-Continually improving planning, scheduling, purchasing, stores, data management and job reporting systems to increase planning effectiveness and efficiency through TPM & OEE enhancements.
-Designs program specifications in the form of software development request (SDR) for the technical system in the MMS and coordinate with programmers and system analysis to seek better ways of enhancement
- Prepare monthly reports and monthly meeting presentations and provide statistics for the performance of the technical department.
- Responsible to plan, schedule and organize Facility activities and to ensure implementation of any expansionary projects as per standards required


Company Details

Saudi Arabian Airlines Catering (multinational)

Cairo, Egypt

501-1000 employees

Food and Beverage Production

N/A

Jul 2007 to Jan 2009 (1 year 6 months)
Automotive Engineer at Saudi Arabian Airlines

Experience Details

Automotive Engineer

Engineering - Mechanical/Electrical

Entry Level

-Plan the daily work load on the vehicle concerned, prepare the list of spare parts and materials required and assign the available staff to carry out the daily PPM’s, modification jobs and corrective maintenance repairs.
- Implement on-the-job-training of new staff and the training programs for national trainees.
- Responsible for hands-on supervision and leading a team of Auto technicians to operate and maintain all the Ground Service Equipment and to support the Airlines team to achieve flight plans, operate and manage the Service work shop.
- Inspect the defective or damaged vehicles or parts and instruct and track the troubleshooting and applying the repair needed.


Company Details

Saudi Arabian Airlines

Cairo, Egypt

501-1000 employees

Aerospace and Defense

N/A

Sep 2005 to Jul 2007 (1 year 10 months)

Achievements


●Establish, maintain and improve the Maintenance Planning and Scheduling business flow process.
●Scope the full extent of maintenance work needed to conduct the relevant repair, preventive, predictive and design-out activities on the organization’s plant and equipment.
●Develop cost and time estimates of planned maintenance work and all Spare parts Control required to obtain the effective use of Maintenance Budget.
●Write applicable maintenance procedures that promote defect-free maintenance work quality.
●Responsible for up-keep and accuracy of equipment maintenance history and job records database, technical information on processes, plant and equipment.
●Apply good stores management practices and parts management to ensure parts and equipment retain full reliability while stored
●Ensure key performance indicators are captured and reported for equipment reliability, maintenance department performance and planning and scheduling business flow process.


●Responsible for hands-on supervision and leading a team of Mechanical technicians to operate and maintain to support the Production team to achieve production plans, introducing new programs, operate and manage the Plant.
●Finalize the Wall Demolition of old Paint Shop Area and remove the old Boiler. (Mar 2009)
●Installation and Operation of two new EMS carriers in ELPO Area and One Carrier in PVC. (Jun 2009)
●Support the C-100 Team for Flawless Launch in Paint Shop through modification of Skids, Hangers and holders.(Jan 2010)
●ELPO Oven Extension Project to increase the JPH 10 – 12 in ELPO Oven in Paint Shop. (Jun 2010)
●Air Supply House Humidifier Modification to Increase Booths efficiency in summer. (Apr 2011)
●MAXIMO implementation and Starting the migration phase in Maintenance. (Dec 2011)
●Installation & Operation of a new PVC feeding line and New Pumps. (Apr 2012)


●Establish, maintain and improve the Maintenance Planning and Scheduling business flow process.
●Apply good stores management practices and parts management to ensure parts and equipment retain full reliability while stored
●Continually improving planning, scheduling, purchasing, stores, data management and job reporting systems to increase planning effectiveness and efficiency through TPM & OEE enhancements.


Responsible for hands-on supervision and leading a team of Mechanical technicians to operate and maintain all the Ground Service Equipment and to support the Production team to achieve flight plans, operate and manage the Plant.


●Sub-Project Calibration & Modification of Turbine Flow-meter from Analog to Digital reading ●Main Project Desalination of Water by Using RO process Grade Excellent with 91%

Education

BSc in Mechanical Power Engineering

Education Details

BSc

Mechanical Power Engineering, Faculty of Engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The English School

Egypt

2000

A / Excellent / 85 -100%

N/A

The English School
2000

Certifications

Certificate details

Project Management (PRMG)

Jun 2012

3.7 out of 4

http://www.aucegypt.edu/academics/conted/engrserv/serv/Pages/ProfessionalPrograms.aspx

A00033258

American University in Cairo (AUC)

A Professorial Program for Project Management Diploma

Certificate details

PMP Project Management Proffesionals

Dec 2017

N/A

N/A

N/A

PMI (Project Management Institute)

Still On-going

Training and Courses

Training/Course Details

Project Management Professionals (PMP) Exam Preparation Course

Nov 2013

AmCham

Studying the PMP Exam in Order to proceed with the PMP Certification

Training/Course Details

Effective Communication Skills

Oct 2012

Dale Carnegie Training

N/A

Training/Course Details

IBM MAXIMO – Asset Management Implementation Training Course

Jan 2011

HP Enterprise

N/A

Training/Course Details

Wonder-Ware SCADA system interface Level I

Nov 2010

Rockwell Automation (Amsol)

N/A

Training/Course Details

PLC controller (Allen Bradley) and Troubleshooting analysis Level I,II,III

Nov 2010

Rockwell Automation (Amsol)

N/A

Training/Course Details

Creative Problem Solving & Decision Making Course

Oct 2010

SCITRON

N/A

Training/Course Details

Integrated Management System Awareness & Internal Auditor Course

Jul 2010

Quench

Quality 9001, Environment 14001 and OH&S 18001

Training/Course Details

Accident Investigation Course

Jun 2010

Dubai Integrated Safety Solutions DISSC

N/A

Training/Course Details

Time & Stress Management

May 2010

LOGIC consulting

N/A

Training/Course Details

Statistical Engineering RED-X Apprentice

Mar 2010

General Motors Egypt GM

N/A

Training/Course Details

Business Simulation

Jan 2010

CELEMI Decision Base

N/A

Training/Course Details

OHSAS 18001:2007 & ISO 19011:2002 Management System Internal Auditor

Dec 2009

Quench

N/A

Training/Course Details

Business Finance for non-Finance

Oct 2009

CELEMI Apples and Oranges

N/A

Training/Course Details

OHSAS 18001:2007 Occupational Health & Safety Management System

Feb 2009

American University in Cairo AUC

N/A

Training/Course Details

Using Statistical Techniques for Decision making & Quality Improvement

Dec 2008

American University in Cairo AUC

N/A

Training/Course Details

Management Course (problem Solving)

May 2007

Saudi Arabian Airlines

N/A

Training/Course Details

Emergency and Evacuation Planning workshop

Mar 2006

International Safety Council

N/A

Training/Course Details

Safety regulations in Cairo Airport Course

Feb 2006

Cairo Airport

N/A

Training/Course Details

Hygiene and HACCP Course

Nov 2005

SGS

N/A

Training/Course Details

Training in Engineering Department

Jul 2004

Concorde –El Salam hotel

N/A

Training/Course Details

Labor Law

Apr 2015

Top Business

Overview on Labor Law # 12 and its implementation

Training/Course Details

Training on IBM Account Management

Oct 2016

Bilfinger COC Germany

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Accident Investigation CourseAerospace And DefenseApleona HSG ITSArabicAutoCADAutomotiveAutomotive EngineerBuilding ConstructionBusiness Finance For Non-FinanceBusiness PlanningBusiness SimulationBusiness-orientedCreative Problem Solving & Decision Making CourseEffective Communication SkillsEmergency And Evacuation Planning WorkshopEngineeringEnglishFacilities ManagerFacilities Operation & Key Account ManagerFacility ManagementFaculty Of EngineeringFood And Beverage ProductionFrenchGeneral MotorsHard WorkerHygiene And HACCP CourseIBM MAXIMO Asset Management Implementation Training CourseIntegrated Management System Awareness & Internal Auditor CourseJLLKey Account ManagementLabor LawMaintenanceMaintenance EngineerMaintenance Planning Engineer & Cost ControllerManagementManagement Course (problem Solving)Mechanical EngineeringMechanical Power EngineeringMicrosoft OfficeMicrosoft ProjectMusicOHSAS 18001:2007 & ISO 19011:2002 Management System Internal AuditorOHSAS 18001:2007 Occupational Health & Safety Management SystemPLC Controller (Allen Bradley) And Troubleshooting Analysis Level I,II,IIIPMP Project Management ProffesionalsPlanningPlaying SquashPresenterProblem SolverProblem SolvingProductionProject ManagementProject Management (PRMG)Project Management Professionals (PMP) Exam Preparation CourseProperty ManagementReading HistoryReal EstateSafety Regulations In Cairo Airport CourseSaudi Arabian Airlines CateringSkilled TradesStatistical Engineering RED-X ApprenticeSupervisor, Facility Maintenance, Construction / Project ManagerSwimmingTPMTeam PlayerTechnical AnalysisTechnical CoordinatorTime & Stress ManagementTraining In Engineering DepartmentTraining On IBM Account ManagementTravellingUsing Statistical Techniques For Decision Making & Quality ImprovementWatching MoviesWonder-Ware SCADA System Interface Level I

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Problem Solving

Problem Solving

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Mechanical Engineering

Mechanical Engineering

: Advanced

: Extreme - I love it!

:

5-7 years

Engineering

Engineering

: Advanced

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Project

Microsoft Project

: Intermediate

: Extreme - I love it!

:

5-7 years

Production

Production

: Intermediate

: Extreme - I love it!

:

5-7 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

5-7 years

Planning

Planning

: Intermediate

: Extreme - I love it!

:

5-7 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

5-7 years

Management

Management

: Intermediate

: Extreme - I love it!

:

5-7 years

Technical Analysis

Technical Analysis

: Intermediate

: High

:

5-7 years

Fields of Expertise

Facility Management

Facility Management

: Advanced

: High

:

3-5 years

Maintenance

Maintenance

: Advanced

: High

:

5-7 years

TPM

TPM

: Advanced

: High

:

3-5 years

Problem Solving

Problem Solving

: Advanced

: High

:

5-7 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

5-7 years

Engineering

Engineering

: Intermediate

: High

:

5-7 years

Production

Production

: Intermediate

: High

:

5-7 years

Management

Management

: Intermediate

: High

:

5-7 years

Planning

Planning

: Intermediate

: Extreme - I love it!

:

5-7 years

Automotive

Automotive

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Account Management

Key Account Management

: Intermediate

: High

:

1-3 years

Key Skills

Business-oriented, Hard worker, Presenter, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/islam-kassem-11914979/https://www.facebook.com/islam.a.kassemhttp://www.apleona.com

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