Islam Abdelhamid – Technical Support Engineer Level 2 at Orange Business Services

Work Experience

Orange Business Services

Jun 2014 - Present -11 yrs, 3 months

Egypt , Cairo

Job Details:1- Dedicated level 2 Network Engineer supporting Flowserve customer. 2- Working at the operations department acting as a 1st & 2nd level of support for all technical troubleshooting issues related to networks (IPVPN – Routers, switches, and Riverbeds), Internet, Voice, and Security services (VPN, SSL, Firewalls, and z-scaler support). 3- Responsible for handling all customer technical \ non-technical inquiries & complaints related to all the contracted services with Orange. 4- Responsible for referring the customer circuit to the local provider or internally to Orange internal teams and work with them until fixing the issue. 5- Maintain escalations on time and update the customer regularly with the latest updates via mail or phone call. 

Mar 2012 - Mar 2014 -2 yrs

Egypt

Job Details:- We were supporting Etisalat UAE project, and I was working as a Technical support at the Home Services department since March 2012. We were supporting & handling all consumer and business services such as broadband internet, landline, IPTV, web hosting, Emails, and domain names.

Electrical Engineering in Communication Engeering
Canadian International College (CIC)
Jan 2006 - Jan 2011 - 5 yr
High School - Thanaweya Amma
suez canal school
Jan 2006

We have achieved the best team on the floor for the past year.