Basic Info

Islam Abdelhamid

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Engineer Level 2 at Orange Business Services

Experience Details

Technical Support Engineer Level 2

Engineering - Telecom/Technology

Experienced (Non-Manager)

1-
Dedicated level 2 Network Engineer supporting Flowserve customer.
2-
Working at the operations department acting as a 1st & 2nd level of support for all technical
troubleshooting issues related to networks (IPVPN – Routers, switches, and Riverbeds), Internet, Voice, and Security services (VPN, SSL, Firewalls, and z-scaler support).
3- Responsible for handling all customer technical \ non-technical inquiries & complaints related to all the contracted services with Orange.
4- Responsible for referring the customer circuit to the local provider or internally to Orange internal teams and work with them until fixing the issue.
5- Maintain escalations on time and update the customer regularly with the latest updates via mail or phone call.


Company Details

Orange Business Services

Cairo, Egypt

More than 1000 employees

Telecommunications

www.orange.com.eg

Jun 2014 to present (2 years 6 months)
Technical Support at Raya Contact Centre

Experience Details

Technical Support

Customer Service/Support

Entry Level

- We were supporting Etisalat UAE project, and I was working as a Technical support at the Home Services department since March 2012. We were supporting & handling all consumer and business services such as broadband internet, landline, IPTV, web hosting, Emails, and domain names.


Company Details

Raya Contact Centre (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

www.rayacorp.com

Mar 2012 to Mar 2014 (2 years)

Achievements


We have achieved the best team on the floor for the past year.

Education

Electrical Engineering in Communication Engeering

Education Details

Electrical Engineering

Communication Engeering

Canadian International College (CIC), Egypt

A / Excellent / 85 -100%

N/A

N/A

Canadian International College (CIC)
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

suez canal school

Egypt

2006

A / Excellent / 85 -100%

N/A

suez canal school
2006

Training and Courses

Training/Course Details

CCNA,GSM

Feb 2011

CNP Group

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutoCADBusiness-orientedCCNA,GSMCommunication EngeeringComputer GamesConsumer ServicesCustomer ServiceCustomer SupportEnglishGermanHard WorkerITInformation Technology (IT)NegotiatorNetworkProblem SolverRaya Contact CentreReadingSportsSupportTeam PlayerTechnical SupportTechnical Support Engineer Level 2TelecommunicationsTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: High

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer Support

Customer Support

: Expert

: Little

:

1-3 years

Network

Network

: Advanced

: Extreme - I love it!

:

1-3 years

IT

IT

: Intermediate

: High

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Negotiator, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/islam-ibrahim-07329345https://www.facebook.com/ghost00009www.orange.com.eghttps://www.xing.com/profile/Islam_Ibrahim5?sc_o=mxb_p

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