Islam Sayed Hendy

Implementation EngineerFull Time

• Job Details:Provide customized training to all of the software users according to their duties to make sure they can depend 100% on the software to run all the clinic operations.Provide customized training to all of the software users according to their duties to make sure they can depend 100% on the software to run all the clinic operations. Skills: Training · Cloud · Sales Operations · Customer Relationship Management (CRM) · Sales · Customer Engagement

Service Desk EngineerFull Time

• Job Details: Receive all calls and e-mails on incidents Incident recording (including RFC’s) Incident Classification Incident Prioritisation Incident Escalation Search for Work Around Update the customer and IT group on progress Perform communication activities for the other ITIL processes (e.g. Release notifications, change schedules, SLM-reports) Perform daily CMDB verification Report to Management, Process Managers and customers (through SLM) on Service Desk performance

Social Media SpecialistFull Time

• Job Details:• Full responsible about the company presents on all social media platforms and managing any online feedback. • Reporting weekly coverage bout(Advertising – engagement – reach) • Creating content that suits the brand and different platforms • Generate ideas for campaigns and handling it with the design team • Shooting weekly video tutorials for photography • Live streaming and tweeting at events