profile-img

islam seif El Islam elsisi

Key Accounts Director at Paradigm limited

Maadi, Cairo, Egypt

Work Experience

  • Key Accounts DirectorFull Time

    Paradigm limited

    Nov 2019 - Present -5 yrs, 8 months

    Egypt , Cairo

    • Job Details:Core member of company management team working closely with cross-functional departments including Operations, Sales, Account Services, IT, Senior Leadership, Stakeholders and Business Audiences to increase revenue by 30%, profitability, margin growth, market share, customer and employee retention. • Created operating plan & productivity model and designed and implemented executive dashboard & reports. • Created and rolled out new services to customers resulting in 30% revenue growth and increased retention. • Built highly motivated & cohesive team valued by line functions, enhanced staff skills and increased productivity & morale. • Led and Guided Key Account Managers of 15 in account services including developing strategic and tactical account plans for customer retention, revenue growth and process improvements. • Surpassed sales quota in each of first three quarters, with customer retention rate over 95%. • Responded to customer needs to ensure client satisfaction to reach 98%. • Provide input and implement strategies to drive increased loyalty to Paradigm Ltd.
  • Head of TourismFull Time

    Builder Travel

    Oct 2017 - Oct 2019 -2 yrs

    Egypt , Giza

    • Job Details:Expertise in tourism industry with huge experience in managing tourism destination, supervising done work by subordinates with Exceptional skills to analyze market through research. • Developed tourism strategies and enabled promotion of local and outgoing tourism. • Managed tourism budget and ensured its effective use. • Coordinated with various departments and developed effective tourism products. • Designed various events and promotions to attract more Customers. • Managed 40 members in three different departments to ensure they properly handled client requests and fulfilled their duties as expected. • Established new key partnerships, resulting in a 60% increase in annual revenue. • Personally negotiated all contracts which resulted in securing various lucrative projects.
  • Tourism ManagerFull Time

    EgyGate Travel

    May 2017 - Oct 2017 -5 months

    Egypt , Cairo

    • Job Details:Organizes, directs and controls the operations of travel-related organizations. Co-ordinate and direct the activities of staff, overseeing day-to-day tasks, hiring, training and evaluating of staff members. research new products and destinations, often by traveling to them and experiencing first hand the services available. Responsibilities: - establishing work plans and objectives - overseeing budget Manage human resources, hiring and training staff Use sales and marketing skills, determining potential markets Co-ordinate merchandising functions through retail buyers Research new products
  • Operation supervisorFull Time

    Ezzybooking.com

    Aug 2016 - May 2017 -9 months

    Saudi Arabia , Jeddah

    • Job Details:• Managed team of customer service representatives and directing them in order to achieve target. • Operations Management, Call Monitoring. • Coached and feedback for delivery of the defined customer experience in every call. • Follow up on the employees tasks and performance (calls details – sales reports – SLA- quality) • Conducted all aspects of business environment. • Used the GDS booking system (sabre) and audit the issued tickets. • Follow either team to learn new skills and new products. • Answered complains and provides assistance and suitable solutions.
  • Education

    • MBA in Marketing

      Robert H. Smith school of business university of Maryland

      Jan 2021 - Jan 2024 - 3 yr

    • Master's Degree in Strategic management

      Whrton school of business Pennsylvania state university

      Jan 2020 - Jan 2020 - 0 Month

    • Master's Degree in Leadership

      Harvard University

      Jan 2020 - Jan 2020 - 0 Month

    • BA in Law

      Cairo University (CU)

      Jan 2002 - Jan 2012 - 10 yr

    Achievements

    - Initiate and developed the outgoing department at Builder Travel as outgoing Manager. - Achieved +537% Annual revenue for Builder Travel as outgoing Manager, - Build up and develop Ezzybooking Quality standards. - Many MICE events operation as MICE travel counsultant at Blue Sky for ( Metlife- CIB- PAN ARAB Vacsera - Emirates Airlines- Raya Holding- Cissco) - Create and designed many Iconic Leisure Packages for Blue Sky Travel ( Summer camps- Adventure packages ( Dubai- Mallorca- Cyprus - Malta) - Create and Designed all School programs for KITES Egypt ( Campi Program) - honored for my Community services ( Boy scouts of America- Egyptian federation for Scouts and Girl Guides - Faculty of Law Student Union- World scout movement- Euro-med Program- UN office for Drugs and Crimes .

    Skills

    • Edutainment
    • Microsoft Office
    • Online systems
    • Sabre
    • Creative
    • Leadership
    • Travel and Tourism
    • Customer needs analysis
    • Conflict Management
    • Key Account Management
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Strategic Management : Business Strategy

      Wharton School of Business Penn State University·2020
    • Exercising leadership

      Harvard university·2020
    • leadership

      Harvard University·2020
    • SABER TICKETING SYSTEM

      Saber ·2016
    • INTER-TRAINER (Training Of Trainers) “KidZania Cairo

      Logic ·2012
    • CUSTOMER SERVICE

      Vodafone Egypt·2008
    • FIRST AID AND CPR

      American Red Cross ·2007
    • LEADERSHIP

      British Council ·2004
    Share this Profile