
islam seif El Islam elsisi
Key Accounts Director at Paradigm limited
Maadi, Cairo, EgyptWork Experience
Key Accounts DirectorFull Time
Paradigm limited
Nov 2019 - Present -5 yrs, 8 months
Egypt , Cairo
- Job Details:Core member of company management team working closely with cross-functional departments including Operations, Sales, Account Services, IT, Senior Leadership, Stakeholders and Business Audiences to increase revenue by 30%, profitability, margin growth, market share, customer and employee retention. • Created operating plan & productivity model and designed and implemented executive dashboard & reports. • Created and rolled out new services to customers resulting in 30% revenue growth and increased retention. • Built highly motivated & cohesive team valued by line functions, enhanced staff skills and increased productivity & morale. • Led and Guided Key Account Managers of 15 in account services including developing strategic and tactical account plans for customer retention, revenue growth and process improvements. • Surpassed sales quota in each of first three quarters, with customer retention rate over 95%. • Responded to customer needs to ensure client satisfaction to reach 98%. • Provide input and implement strategies to drive increased loyalty to Paradigm Ltd.
Head of TourismFull Time
- Job Details:Expertise in tourism industry with huge experience in managing tourism destination, supervising done work by subordinates with Exceptional skills to analyze market through research. • Developed tourism strategies and enabled promotion of local and outgoing tourism. • Managed tourism budget and ensured its effective use. • Coordinated with various departments and developed effective tourism products. • Designed various events and promotions to attract more Customers. • Managed 40 members in three different departments to ensure they properly handled client requests and fulfilled their duties as expected. • Established new key partnerships, resulting in a 60% increase in annual revenue. • Personally negotiated all contracts which resulted in securing various lucrative projects.
Tourism ManagerFull Time
- Job Details:Organizes, directs and controls the operations of travel-related organizations. Co-ordinate and direct the activities of staff, overseeing day-to-day tasks, hiring, training and evaluating of staff members. research new products and destinations, often by traveling to them and experiencing first hand the services available. Responsibilities: - establishing work plans and objectives - overseeing budget Manage human resources, hiring and training staff Use sales and marketing skills, determining potential markets Co-ordinate merchandising functions through retail buyers Research new products
Operation supervisorFull Time
Ezzybooking.com
Aug 2016 - May 2017 -9 months
Saudi Arabia , Jeddah
- Job Details:• Managed team of customer service representatives and directing them in order to achieve target. • Operations Management, Call Monitoring. • Coached and feedback for delivery of the defined customer experience in every call. • Follow up on the employees tasks and performance (calls details – sales reports – SLA- quality) • Conducted all aspects of business environment. • Used the GDS booking system (sabre) and audit the issued tickets. • Follow either team to learn new skills and new products. • Answered complains and provides assistance and suitable solutions.
Education
MBA in Marketing
Robert H. Smith school of business university of MarylandJan 2021 - Jan 2024 - 3 yr
Master's Degree in Strategic management
Whrton school of business Pennsylvania state universityJan 2020 - Jan 2020 - 0 Month
Master's Degree in Leadership
Harvard UniversityJan 2020 - Jan 2020 - 0 Month
BA in Law
Cairo University (CU)Jan 2002 - Jan 2012 - 10 yr
Achievements
- Initiate and developed the outgoing department at Builder Travel as outgoing Manager. - Achieved +537% Annual revenue for Builder Travel as outgoing Manager, - Build up and develop Ezzybooking Quality standards. - Many MICE events operation as MICE travel counsultant at Blue Sky for ( Metlife- CIB- PAN ARAB Vacsera - Emirates Airlines- Raya Holding- Cissco) - Create and designed many Iconic Leisure Packages for Blue Sky Travel ( Summer camps- Adventure packages ( Dubai- Mallorca- Cyprus - Malta) - Create and Designed all School programs for KITES Egypt ( Campi Program) - honored for my Community services ( Boy scouts of America- Egyptian federation for Scouts and Girl Guides - Faculty of Law Student Union- World scout movement- Euro-med Program- UN office for Drugs and Crimes .
Skills
- Edutainment
- Microsoft Office
- Online systems
- Sabre
- Creative
- Leadership
- Travel and Tourism
- Customer needs analysis
- Conflict Management
- Key Account Management
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Strategic Management : Business Strategy
Wharton School of Business Penn State University·2020Exercising leadership
Harvard university·2020leadership
Harvard University·2020SABER TICKETING SYSTEM
Saber ·2016INTER-TRAINER (Training Of Trainers) “KidZania Cairo
Logic ·2012CUSTOMER SERVICE
Vodafone Egypt·2008FIRST AID AND CPR
American Red Cross ·2007LEADERSHIP
British Council ·2004