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islam ezzeldin elalfy

Group Regional Director - Client Solutions (UAE – Egypt – KSA) at CEC Global

Sheikh Zayed, Giza, Egypt

Work Experience

  • Group Regional Director - Client Solutions (UAE – Egypt – KSA)Full Time

    CEC Global

    Nov 2018 - Present -6 yrs, 8 months

    United Arab Emirates , Dubai

    • Job Details:Role: Align Company short- and long-term strategies with client to maintain and expand revenue. Moreover, to oversee all contract renewals and negotiations. In addition, Presenting Company solutions based on understanding of client’s business issues and Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate close and implement new business. Principal Responsibilities: • Align Company short- and long-term strategies with client to maintain and expand revenue. • Oversee all contract renewals and negotiations • Present Company solutions based on understanding of client’s business issues. • Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business. • Work with internal teams to structure value proposition to clients. • Lead negotiations to ensure Company best interests from a business issue and legal perspective. • Provide leadership and support in crafting client proposals. • Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals. • Meet with sales leadership to craft personal development strategy on a regular basis. • Participation in Company Programs must meet minimum performance standards. • Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives
  • Country ManagerFull Time

    CEC Global

    Dec 2017 - Nov 2018 -11 months

    • Job Details:Role: responsible to oversee the operations of CEC Global affiliate in Egypt. Moreover, overseeing logistics develop new business and ensure profitability. I am responsible for managing overall operations, recruiting staff and creating budgets. In addition, I also develop and submit weekly, monthly & quarterly performance and progress reports to company headquarters. Principal Responsibilities: • Develop Operational Plans: ensure that all aspects of a business operate smoothly. Ensure that a business’s in-Egypt affiliate adheres to all country regulations and cultural guidelines in addition to developing plans for company growth and improvement of sales. • Implement Brand Strategies: building a company’s brand in Egypt. We devise advertising and promotional plans and are involved in product positioning and global brand marketing development. • Generate Progress Reports: continually assess company progress, sales and marketing successes and compile reports to submit to superiors in corporate headquarters, present reports regarding budgets, sales growth or declines, new business leads and regulatory compliance. • Recruit and Train Staff: oversee the hiring and training of staff in Egypt, Involved in staff selection, training development, scheduling and ongoing professional development of employees • Strategic planning: using research to develop brand strategies and implement them to promote company products and services.
  • Property ConsultantFull Time

    Coldwell Banker

    Jun 2017 - Dec 2017 -6 months

    Egypt , Cairo

    • Job Details:Role: Increasing market share and sales Volume for Real Estate Developers Principal Responsibilities: • Actively source new leads to develop and maintain existing clients • Prospect for potential clients via e-mail, telephone, management referrals and outside visits. • Develop and maintain strong business relationship with clients and potential clients, by answering their concerns and inquiries, as well as providing information on real estate market, to build a solid base of satisfied clients, and to offer continuing services to ensure referrals generation. • Schedule calls, meetings and site visits with clients. • Close deals. • Attend sales meetings, conferences and events. • Represent the company in local and international Real Estate Exhibitions.
  • Incident ManagerFull Time

    Ericsson Egypt

    Sep 2011 - Feb 2017 -5 yrs, 5 months

    Egypt , Cairo

    • Job Details:Role: Ensures Incident Management services are delivered according to contractual commitments and provides regular feedback on delivery performance of Incident Management services back into MSIP COO, to MSIP Head of Services Management and towards customer Principal Responsibilities: • To be single point of contact (SPOC) for all Incident Management escalations towards customer, MSIP and NOC • Managing contractors, Field maintenance, Back Office Engineers during incidents to restore service within agreed SLA. • Escalation Management communications towards the customer in Emergencies, other urgent situations and manifestations with respect to customer impacting incidents and major network discrepancies • Ensuring Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible • Ensuring major incident reporting is completed and submitted to management within twenty fours of any major incident occurring on the network • Ensure that incident profiling is occurring after trouble tickets have been closed and recurring incidents are transferred to Problem Management unit at Service Delivery Organization for Root Cause Analysis activities • Ensure that all related and similar incidents resulting in permanent solution identification are programmed at Operations for implementation by appropriate Back Office functional unit • Tools, process, communications optimizations relating to Incident Management activities at Service Delivery Organization
  • Education

    • BSC in Electronics and Communication Engineering

      University of Greenwich

      Jan 2008 - Jan 2009 - 1 Year

    • BSC in Electronics and Communication Engineering

      Modern Sciences and Arts University (MSA)

      Jan 2002 - Jan 2008 - 6 yr

    • High School - IGCSE

      Dar El-Tarbiah

      Jan 2000 

    Skills

    • Microsoft Office
    • Microsoft Visio
    • Incident Management
    • Operation Management
    • Project Management
    • AutoCAD
    • Microsoft Project
    • RPA
    • E-Learning
    • Cloud Solutions
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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • PMP

      Canadian Chamber of Commerce·2014
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