Islam Ibrahim

Customer Service ManagerFull Time

• Job Details:Responsible of customer service Department in KSA and Egypt Managing CRM implementation Reports for all departments KPI's Quality Training

Project OwnerFull Time

• Job Details:1. Managing all system implementation and Training 2. Leasing between departments to adjust new system depending on needs 3. Setting Marketing strategies to launch the new project 4. Creating needed Designs 5. Monitoring and Auditing the new system 6. Doing marketing research to set the rates 7. Monitoring the revenue and expenses 8. Analyzing the data

Customer Service and reservations SupervisorFull Time

• Job Details:1. Managing customer service team 2. setting KPIS 3. Hiring an training new agents 4. reports 5. Analysis