Islam Ahmed Allam
18 years hospitality experience
Shorouk City, Cairo, EgyptWork Experience
Front Office Manager Full Time
Sofitel El Gezirah (Accor Company)
Feb 2013 - Mar 2015 -2 yrs, 1 month
Egypt , Cairo
Assistant Front Office Manager Full Time
Dusit International
Feb 2012 - Jan 2013 -11 months
Egypt , Cairo
Education
• Faculty of Tourism & Hotel Management, Egypt in Hotel Management
• Faculty of Tourism & Hotel Management, EgyptJan 2000 - Jan 2004 - 4 yr
High School - Thanaweya Amma
Maadi Language SchoolJan 2000
Skills
- hospitality industry
- Customer Service
- quality
- Internet and E-mails
- Hospitality Industry Field
- Customer Services
- Monitoring and Evaluation
- Opera
- Microsoft Windows
- Microsoft Office ( Word-Excel-Power Point)
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Occupational Health and Safety
Egyptian Labor Union·2015Hot-Sos program
Sofitel Dubai Jumeirah Beach ·2013Basic Life Support and First Aid
Egyptian Red Crescent ·2013Stay Real (Brand Training Program) for the Holiday Inn Brand (IHG Group)
IHG Dubai·2011Revenue academy “Rooms Degree”
Intercontinintal Hotels Group training Consultant·2010ALDP (Accelerated Leadership Development Program) Leadership fundamentals, Coaching for peak performance & Lead Effective Meeting – IHG training department.
Intercontinintal Hotels Group training depatment·2009Up Selling Training – TSA training consultant
TSA training consultant·2009