Islam Sayed – Operational Risk Manager at Hsbc, Gsc Egypt

Work Experience

Operational Risk ManagerFull Time
Dec 2024 - Present -9 months
FCCS Business Risk & Control ManagerFull Time
Nov 2019 - Nov 2024 -5 yrs
Regional Credit Control Specialist - Credit Risk OpsFull Time
Dec 2014 - Oct 2019 -4 yrs, 10 months
Egypt , Cairo
- Job Details:• Answer customer questions regarding problems with their accounts • Advise customers of necessary actions and strategies for debt repayment. • Locate and notify customers of delinquent accounts by e-mail, telephone • Arrange for debt repayment schedules, based on customers' financial situations. • Record information about financial status of customers and status of collection efforts. • Change the customers contact information on the appropriate systems • Responsible Retail Banking and Wealth Management collections in six countries including: UAE , Oman , Qatar , Bahrain ,Lebanon and Egypt

Xcced

Dec 2013 - Nov 2014 -11 months

Egypt , Cairo

Job Details:Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Bachelor's Degree in Archaeology
Cairo University (CU)
Jan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
الخدوية الثانوية العسكرية بنين
Jan 2008