Basic Info

Islam Abd El-Aal

8 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Project Manager at ESRI Northeast Africa

Experience Details

Project Manager

IT/Software Development

Manager

• Generating project plans for company’s projects and products.
• Representing company's interests.
• Allocation/Management of various project resources.
• Carrying out risk assessment plans and reports.
• Making sure that all the aims of the project are met.
• Making sure project roadmap planning and preparations quality standards are met.
• Work on projects reports and risk mitigation plans.
• Using various IT systems to keep track of people and progress.
• Planning and defining projects scope.
• Resource planning, activity planning and sequencing.
• Developing projects/training work schedules.
• Monitoring and reporting progress.

Projects:
• GASCO, Egypt


Company Details

ESRI Northeast Africa (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.esrinea.com

Jan 2016 to present (1 year 6 months)
Technical Instructor and Trainer at ESRI Northeast Africa

Experience Details

Technical Instructor and Trainer

IT/Software Development

Experienced (Non-Manager)

• Prepare and conduct technical training programs.
• Assess training needs and certification requirements.
• Deploy training to targeted audience.
• Prepare training material and classroom agenda.
• Provide end user training for client.
• Conduct presentations and webinars.
• Create instructor materials (course outlines, background material, instructional materials, and training aids).
• Assist in design of computer-based and multimedia curriculum.
• Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.

Projects:
• Ministry Of Transportation and communication, Oman: Introduction to ArcGIS Server – ArcGIS Server Administration.
• Development Authority of Mekka, Madina and Holy Places, KSA: Working With 3D Analyst Extension - Working with Network Analyst Extension.
• Mobily Telecom Company, KSA: (ArcGIS Desktop 1 - ArcGIS Desktop 2 - ArcGIS Desktop 3 - Building Geodatabases - Introduction to ArcGIS Server).
• King Abdullah University for Science and Technology, KAUST- KSA: (ArcGIS Desktop 1 - ArcGIS Desktop 2).
• Sudanese Electricity Company, Sudan: (ArcGIS Desktop 1 - ArcGIS Desktop 2 - ArcGIS Desktop 3 - Introduction to Multiuser Geodatabases - Managing Editing Workflows In Multiuser Geodatabases).
• Ministry of Defense and Aviation, KSA: Introduction to ArcGIS Server.
• Marafiq, KSA: Introduction to ArcGIS Server
• Sudanese Ministry of Defense, Sudan: Introduction to ArcGIS Server.
• Central Agency for Public Mobilization and Statistics of Yemen, Egypt: (ArcGIS Server Administration).
• Information Technology Institute, Egypt: Introduction to ArcGIS Server.
• Economic Cities Authority (ECA),KSA: (Introduction to ArcGIS Server-ArcGIS Server Administration).


Company Details

ESRI Northeast Africa (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.esrinea.com/

Jun 2010 to present (7 years 1 month)
Technical Support Team Leader at ESRI Northeast Africa

Experience Details

Technical Support Team Leader

IT/Software Development

Experienced (Non-Manager)

• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Projects:
• Ministry of administrative development, Egypt: ESRI Related Technologies.
• Ministry of Interior, Egypt: Oracle 11g database, IBM - i2 Enterprise Insight Analysis, ESRI Related Technologies.
• Ministry of Health, Egypt: Oracle 11g, IIS, ESRI Related Technologies.
• No Objection Certificate (NOC), UAE: C#, IIS: Reverse Proxy, Python, HTTPS Security Configuration and Data Replication, ESRI Related Technologies.
• Utility Data Center, Egypt: Microsoft SQL Server Express, Data Replication, ESRI Related Technologies.
• Civil Aviation, Egypt: Microsoft SQL Server Express, ESRI Related Technologies.
• Military Surveying Department (MSD), Egypt: Oracle 12c database, ESRI Related Technologies.


Company Details

ESRI Northeast Africa (multinational)

Cairo, Egypt

N/A

Information Technology Services

N/A

Jun 2012 to Jan 2016 (3 years 7 months)
Senior Technical Support at ESRI Northeast Africa

Experience Details

Senior Technical Support

IT/Software Development

Experienced (Non-Manager)

Projects:
• Saudi Electricity Company (SEC), KSA: ESRI Related Technologies.
• Sudanese Electricity Company, Sudan: Microsoft SQL Server, ESRI Related Technologies.
• Vodafone, Egypt: Oracle 11g database, SAP Business objects, Galigeo, ESRI Related Technologies.
• Etisalat, Egypt: Oracle 11g database, IIS, ESRI Related Technologies.
• Beheira Water Company, Egypt: Oracle 11g database, ESRI Related Technologies.


Company Details

ESRI Northeast Africa (multinational)

Cairo, Egypt

N/A

Information Technology Services

N/A

Jun 2009 to Jun 2012 (3 years)
Junior Technical Support at ESRI Northeast Africa

Experience Details

Junior Technical Support

IT/Software Development

Entry Level

Projects:
• Environment Agency – Abu Dhabi (EAD), UAE: Microsoft SQL Server, ESRI Related Technologies.
• Marine Water Quality (MWQ), UAE: C#, Microsoft SQL Server, ESRI Related Technologies.
• ADSDI (Abu Dhabi Spatial Data Infrastructure), UAE: Oracle web logic, Apache web server, Geocortex, ESRI Related Technologies.
• ALDAR, UAE: Web Server (IIS), ESRI Related Technologies.
• Egyptian Airports Co., Egypt: IIS, Microsoft SQL Server, ESRI Related Technologies.
• EMRA (Egyptian Mineral Research Authority), Egypt: ESRI Related Technologies.
• Banisuef Water Company, Egypt: ESRI Related Technologies.


Company Details

ESRI Northeast Africa

Cairo, Egypt

N/A

Information Technology Services

N/A

Jun 2008 to Jun 2009 (1 year)

Education

MBA in General Management

Education Details

MBA

General Management

ESLSCA Business School, Egypt

A / Excellent / 85 -100%

N/A

N/A

ESLSCA Business School
2014 - 2016
BSc in Computer And Information Science

Education Details

BSc

Computer And Information Science

Assiut University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assiut University
2004 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

2004

A / Excellent / 85 -100%

N/A

Saint Fatima Language School
2004

Certifications

Information Technology Infrastructure Library (ITIL-Foundation)
Jan 2014

Certificate details

Information Technology Infrastructure Library (ITIL-Foundation)

Jan 2014

N/A

N/A

N/A

ITIL-Foundation

N/A

CCNA
Jan 2011

Certificate details

CCNA

Jan 2011

N/A

N/A

N/A

Cisco

N/A

CompTIA Certified Technical Trainer
Jan 2012

Certificate details

CompTIA Certified Technical Trainer

Jan 2012

N/A

N/A

N/A

CTT+

N/A

Sales Diploma
Jan 2010

Certificate details

Sales Diploma

Jan 2010

N/A

N/A

N/A

Canadian Training Center

N/A

Marketing Diploma
Feb 2014

Certificate details

Marketing Diploma

Feb 2014

N/A

N/A

N/A

Canadian Training Center

N/A

This profile is fresh!
Last update 12 days ago.

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Profile Skills and Keywords

ArabicArcGIS DesktopArcGIS OnlineArcGIS ServerArcGIS Server AdministrationC#.NetCCNACollector For ArcGISCommunication SkillsCompTIA Certified Technical TrainerComputer And Information ScienceESRI Northeast AfricaEnglishFrenchGeneral ManagementGeo-PortalHard WorkerITInformation Technology Infrastructure Library (ITIL-Foundation)Information Technology ServicesInternet Information Services (IIS)Junior Technical SupportLeaderLeadershipMarketing DiplomaMicrosoft OfficeMicrosoft ProjectMicrosoft SQL ServerNegotiation SkillsNegotiatorOperations Dashboard.OracleOracle 11g, 12cPlannerPortal For ArcGISPresentation And Communication SkillsPresentation SkillsProblem SolverProblem SolvingProject CoordinationProject ManagementProject ManagerSales DiplomaSenior Technical SupportSoftware DevelopmentSpatial Data Engine (SDE)Team Foundation Server (TFS)Technical Instructor And TrainerTechnical SupportTechnical Support Team LeaderTrainingWebapp Builder

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Project Management

Project Management

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Project

Microsoft Project

: Expert

: High

:

3-5 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Information Services (IIS)

Internet Information Services (IIS)

: Expert

: Medium

:

More than 7 years

Team Foundation Server (TFS)

Team Foundation Server (TFS)

: Expert

: Medium

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: High

:

5-7 years

ArcGIS Server

ArcGIS Server

: Expert

: Medium

:

More than 7 years

ArcGIS Server Administration

ArcGIS Server Administration

: Expert

: Medium

:

More than 7 years

ArcGIS Desktop

ArcGIS Desktop

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation and Communication Skills

Presentation and Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Negotiation Skills

Negotiation Skills

: Expert

: Extreme - I love it!

:

1-3 years

Portal for ArcGIS

Portal for ArcGIS

: Expert

: Medium

:

3-5 years

Geo-Portal

Geo-Portal

: Expert

: Medium

:

3-5 years

Spatial Data Engine (SDE)

Spatial Data Engine (SDE)

: Expert

: Medium

:

3-5 years

Webapp Builder

Webapp Builder

: Expert

: Medium

:

1-3 years

Collector for ArcGIS

Collector for ArcGIS

: Expert

: Medium

:

1-3 years

Operations Dashboard.

Operations Dashboard.

: Expert

: Medium

:

1-3 years

ArcGIS Online

ArcGIS Online

: Expert

: Medium

:

3-5 years

C#.Net

C#.Net

: Intermediate

: Little

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Medium

:

3-5 years

Oracle 11g, 12c

Oracle 11g, 12c

: Intermediate

: High

:

1-3 years

Oracle

Oracle

: Beginner

: Little

:

1-3 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Medium

:

3-5 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

Less than 1 year

Project Coordination

Project Coordination

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Software Development

Software Development

: Beginner

: Little

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Negotiator, Problem Solver

Online Presence

https://eg.linkedin.com/in/islam-abd-el-aal-mba-itil-0352968a

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