Islam Mahmoud Abdallah

Operation OfficerFull Time

• Job Details:Position Responsibilities: • Deliver outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing. • Resolve account service issues and respond to client inquires promptly and effectively. • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. • Drive efforts in the branch to identify and implement a positive overall client experience. • Deepen client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions. • Proactively educate clients on utilizing available access channels (i.e. ATM, Online and Telephone Banking). • Continuously learn new and existing products through sales aids (features, benefits, fees, etc.). Process account transactions. Open accounts, including savings and checking. Help customers fill out deposit and withdrawal slips. Use adding machine. Disburse money to customers. Validate the deposit slip and stamp it by machine. Check for photo identification. Assist customers at the drive-through window. Greet people warmly and direct them to appropriate bank personnel. Handle loan payments and cash checks. Sell traveler’s checks and money orders. Collect loan and utility payments. Promote bank products. Record all transactions. Report suspicious activity to police. Exchange foreign currency. Count cash at beginning and end of shift. Balance currency, cash and checks in cash drawer at end of each shift.