Basic Info

Islam ElSharkawy

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Middle East Presales Manager at SensorTec Security Systems

Experience Details

Middle East Presales Manager

IT/Software Development, Marketing/PR/Advertising , Sales/Retail

Manager

• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs.
• Responsible for achieving a profit and productivity quota made up of the combined expectations of the sales resources, market, and/or channel supported.
• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm, adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Opportunistically pursues additional business development opportunities within customer firms.
• Collaborates with sales to ensure these opportunities are effectively covered and advanced.


Company Details

SensorTec Security Systems (multinational)

Dubai, United Arab Emirates

101-500 employees

Information Technology Services, Security and Surveillance

www.sensortec-canada.com

Apr 2014 to present (2 years 8 months)
Sales Manager at Harmonic Integrated Systems

Experience Details

Sales Manager

Sales/Retail, IT/Software Development, Operations/Management

Manager

• Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
• Implements national sales programs by developing field sales action plans.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
• Maintains national sales staff by recruiting, selecting, orienting, and training employees.
• Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed


Company Details

Harmonic Integrated Systems

Cairo, Egypt

101-500 employees

Information Technology Services, Computer Hardware, Computer Software

www.act-eg.com

Dec 2012 to Mar 2014 (1 year 3 months)
Potential Unit Manager at MetLife ALICO

Experience Details

Potential Unit Manager

Accounting/Finance, Banking, Operations/Management

Manager

• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Assess marketing potential of new and existing store locations, considering statistics and expenditures.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Determine price schedules and discount rates.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Direct foreign sales and service outlets of an organization.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
• Monitor customer preferences to determine focus of sales efforts.
• Oversee regional and local sales managers and their staffs.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Prepare budgets and approve budget expenditures.
• Represent company at trade association meetings to promote products.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
• Assign work to staff or employees.
• Conduct market research.
• Conduct or attend staff meetings.
• Identify best product for customer's needs.
• Monitor consumer or marketing trends.
• Oversee execution of organizational or program policies.
• Oversee sales programs.
• Provide customer service.
• Resolve customer or public complaints.


Company Details

MetLife ALICO (multinational)

Cairo, Egypt

More than 1000 employees

Insurance, Banking

www.eg.alico.com

Feb 2012 to Nov 2012 (9 months)
Senior Customer Service (Retail & Network Branches Division) at Piraeus Bank – Egypt

Experience Details

Senior Customer Service (Retail & Network Branches Division)

Banking, Sales/Retail, Marketing/PR/Advertising

Experienced (Non-Manager)

• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling the bank’s retail products and services (Personal Loans, Car Loans, Credit Cards, Deposits, Time Deposits, CDs, LGs, and OVD ….etc) to new & existing clients.
• Conduct call visits for customers and clients in accordance with the sales and services manager.
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Own and manage personal product & channel sales targets to contribute towards the set sales objectives.
• Identify when & where to direct customers to the appropriate area of delivery for specialist sales help or advice.
• Ensure that customers are directed to the most appropriate delivery channel to meet their needs.
• Deliver world class customer service practices and ensure adherence to the bank’s service standards.
• Manage marketing activity and sales plan and seek new business opportunities.
• Achieve performance target according to agreed service standards.
• Review reports, analysis and statistics and present periodical progress reports.
• Discuss and prepare enhancements to implement processes and risk controls.
• Take on other special tasks and may be instructed by branch manager from time to time.
• Account manager for several payrolls in Matrouh area as follows :
1. Ras AlHekma Hospital (48 Doctors & employees)
2. San Giovanni Hotel (100 employee)
3. Development Center for Permanent Resources (Ministry of Agriculture) (25 employee)
4. AlMansoori for petroleum services (15 employees)
5. Durable Goods Loans for pensioner’s owners (95 customers)


Company Details

Piraeus Bank – Egypt (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Banking, Insurance

http://piraeusbank.com.eg/

Feb 2008 to Jan 2012 (3 years 11 months)
Sales Account Manager at Advanced Computer Technology (ACT)

Experience Details

Sales Account Manager

Sales/Retail, Marketing/PR/Advertising , IT/Software Development

Experienced (Non-Manager)

• Responsible for the creation, implementation and execution of Action Sales Plan.
• Generate and maintain a credible forecast for accounts and territories and provide this information on a regular basis to Senior Management.
• Serve as the primary customer contact for technical and business issues for those accounts and territories assigned.
• Work with Sales Support Engineers on all technical issues
• Be able to personally conduct a basic product demonstration (hardware and software).
• Create and to develop ongoing business relationships with business client’s senior managers, technical supervisors, engineers and technicians.
• Builds client relationship by acting as the interface between the customer service teams and sales teams.
• Engage in a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities.


Company Details

Advanced Computer Technology (ACT)

Giza, Egypt

101-500 employees

Computer Hardware, Computer Software, Information Technology Services

www.act-eg.com

Jan 2007 to Jan 2008 (1 year)
Sales Executive at Advanced Computer Technology (ACT)

Experience Details

Sales Executive

Sales/Retail, Marketing/PR/Advertising , IT/Software Development

Entry Level

• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• cold calling to arrange meetings with potential customers to prospect for new business;
• responding to incoming email and phone enquiries;
• acting as a contact between a company and its existing and potential markets;
• negotiating the terms of an agreement and closing sales;
• gathering market and customer information;
• representing the organization at trade exhibitions, events and demonstrations;
• negotiating on price, costs, delivery and specifications with buyers and managers;
• challenging any objections with a view to getting the customer to buy;
• advising on forthcoming product developments and discussing special promotions;
• creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
• liaising with suppliers to check the progress of existing orders;
• checking quantities of goods on display and in stock;
• recording sales and order information and sending copies to the sales office, or entering into a computer system;
• reviewing own sales performance, aiming to meet or exceed targets;
• gaining a clear understanding of customers' businesses and requirements;
• making accurate, rapid cost calculations and providing customers with quotations;
• feeding future buying trends back to employers;
• Attending team meeting and sharing best practice with colleagues.


Company Details

Advanced Computer Technology (ACT)

Giza, Egypt

101-500 employees

Computer Hardware, Computer Software, Information Technology Services

www.act-eg.com

Jun 2004 to Dec 2006 (2 years 6 months)
Banking coordinator accountant at Alexandria contracting & supply company

Experience Details

Banking coordinator accountant

Accounting/Finance

Entry Level

• Main task involve coordinating the business relation between the company & the banks.


Company Details

Alexandria contracting & supply company

Alexandria, Egypt

11-50 employees

Business Services - Other

N/A

Jul 2002 to Jan 2004 (1 year 6 months)
Trainee in the Credit Dept at American Express Bank

Experience Details

Trainee in the Credit Dept

Banking

Student

Trainee in the Credit Dept


Company Details

American Express Bank (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Banking

https://www.americanexpress.com

Jul 2000 to Sep 2001 (1 year 2 months)
Trainee in the export & import Dept at MIBank (Misr International Bank)

Experience Details

Trainee in the export & import Dept

Banking

Student

Trainee in the export & import Dept


Company Details

MIBank (Misr International Bank)

Alexandria, Egypt, Egypt

501-1000 employees

Banking

https://www.linkedin.com/company/misr-international-bank-mibank-

Jul 1998 to Sep 1999 (1 year 2 months)

Education

Bsc in Statistics

Education Details

Bsc

Statistics, Mathematics , Insurance

Alexandria University, Faculty of Commerce, Egypt

C / Good / 65 - 75%

Statistics Mathematics Insurance Accounting Management Marketing Economic

•Graduation project: About analyze the petroleum market in the Arabian region using Mini-tab (Statistics Analysis Program) •Graduation Project Grade : Excellent

Alexandria University, Faculty of Commerce
1995 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Victoria College

Egypt

1995

B / Very Good / 75 - 85%

Location Alexandria Egypt Established 1902

Victoria College
1995
This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAmerican Express BankAnalyticalArabicBankingBanking Coordinator AccountantBooksBusiness DevelopmentBusiness PlanningBusiness Services - OtherBusiness-orientedCoffeeComputer HardwareComputer SoftwareEnglishFinanceFrenchHTMLHistoryITInformation Technology ServicesInsuranceInternetLeaderMagazinesManagementMarketingMathematicsMetLife ALICOMicrosoft OfficeMiddle East Presales ManagerNegotiatorNew PeopleNew PlacesPiraeus Bank EgyptPotential Unit ManagerPresalesRetailSalesSales Account ManagerSales ExecutiveSales ManagerSecurity And SurveillanceSenior Customer Service (Retail & Network Branches Division)SensorTec Security SystemsSoftware DevelopmentStatisticsTeam PlayerTechnologyTrainee In The Credit DeptTrainee In The Export & Import DeptTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

HTML

HTML

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Presales

Presales

: Advanced

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Team Player

Online Presence

https://eg.linkedin.com/in/islam-elsharkawy-5415b456https://www.facebook.com/islam.elsharkawy

Like Islam`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Islam's full profile and find more great talent and professionals to join your team.