Basic Info

Islam barakat

9 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

CST Care-adminstration officer at Highest agency

Experience Details

CST Care-adminstration officer

Customer Service/Support, Human Resources, Operations/Management

Experienced (Non-Manager)

i manage a recruitment team for hiring customer service agents and other fields
to achieve our company target


Company Details

Highest agency

Cairo, Egypt

11-50 employees

Management Consulting

https://www.facebook.com/highest4recruitment/?ref=hl

Jan 2015 to present (1 year 11 months)
Technical support agent at Raya cc

Experience Details

Technical support agent

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

Solve for the customes all it.security and tecnical problems


Company Details

Raya cc (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Computer and Network Security

Raya.com

May 2012 to Dec 2015 (3 years 7 months)
Sales representative at Vodafone

Experience Details

Sales representative

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Business Services - Other

www.vodafone.com.eg

Feb 2010 to Apr 2012 (2 years 1 month)
CST Care-IT advisor at Smart group

Experience Details

CST Care-IT advisor

IT/Software Development, Administration, Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Smart group (multinational)

Nasr City, Cairo, Egypt

101-500 employees

Information Technology Services, Information Technology Services, Internet/E-commerce

N/A

Jan 2008 to Jan 2010 (2 years)

Education

information technology in computer Sciences

Education Details

information technology

computer Sciences, icdl, information technology

ein shams university, Egypt

C / Good / 65 - 75%

N/A

N/A

ein shams university
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

giza

Egypt

2008

C / Good / 65 - 75%

N/A

giza
2008

Certifications

icdl
Jan 2009

Certificate details

icdl

Jan 2009

280 out of 300

N/A

N/A

madina academy

N/A

Certificate details

adobe photoshop cs3

Jan 2010

N/A

N/A

N/A

madina academy

N/A

Certificate details

key performance indicators

Jan 2012

N/A

N/A

N/A

ecco outsourcing

N/A

ccna
Jan 2014

Certificate details

ccna

Jan 2014

N/A

N/A

N/A

madina academy

N/A

Training and Courses

Training/Course Details

photoshop cs4

Nov 2011

Armed Forces Institute

N/A

Training/Course Details

icdl

Aug 2010

madina academy

N/A

Training/Course Details

key performance indecators

Apr 2013

ecco outsourcing

N/A

Training/Course Details

technical adsl

Apr 2015

raya RCC

troubleshooting and solving internet issue

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopAdobe Photoshop Cs3ArabicBusiness DevelopmentBusiness Services - OtherCST Care-IT AdvisorCST Care-adminstration OfficerCcnaCommunicatorComputer And Network SecurityComputer SciencesComputer SkillsCustomer CareCustomer ServiceE-commerceEnglishHandles StressHuman ResourcesITIcdlInformation TechnologyInformation Technology ServicesInternetKey Performance IndecatorsKey Performance IndicatorsLeaderManagementManagement ConsultingNegotiatorPhotoshop Cs4Photoshop EditingProblem SolverRaya CcReadingRetailSalesSales RepresentativeSmart GroupSoftware ComputersSoftware DevelopmentSupportTechnical AdslTechnical SupportTechnical Support AgentTravelingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

key performance indicators

key performance indicators

: Expert

: Extreme - I love it!

:

5-7 years

English

English

: Expert

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

5-7 years

technical support

technical support

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Negotiator, Problem Solver, Handles Stress

Online Presence

https://www.facebook.com/eslam.nova

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