Islam Nour

Customer Service RepresentativeFull Time

• Job Details:• Responsible for receiving enquiries, technically evaluating the customers’ requirements. • Liaised with internal stakeholders for technical and commercial information for quotation requirement process. • Produced compliant quotations that meet the customers’ requirements then created sales order. • Progressed quotations with customers to verify our proposals are correct and commercially acceptable. • Coordinate with the warehouse to dispatch PO shipments nearly due to deliver. • Received PODs from warehouse in order to update and issue customers’ invoices. • Handled customers’ issues, feedback, deadlines and deliverables efficiently and effectively.

Procurement BuyerFull Time

• Job Details:• Convert purchase requisitions into purchase orders. • Reviewed the compliance of the purchase requisitions, the quotations and the competitive bids. • Follow up with the end-to-end activities.‎ • Resolved operational issues with requestors and external vendors. • Ensure a 3-way match invoice process and follow up on vendor payments.

Production engineer internInternship

• Job Details:• Observed the production process and cited the cutting and punching metal sheets using CNC machines. • Analyzed and documented the assembly process of the switchboard and its components installation. • Undertake the necessary measures to ensure proper production processes • Ensured and tested the quality of the electrical switchboards at its final phase. • Received health and safety training from the QHSE department.