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Islam Elsayed Ibrahim

Senior Service Advisor Engineer at Ghabbour Auto

Nasr City, Cairo, Egypt

Work Experience

  • Service Section HeadFull Time

    Ghabbour Auto

    Mar 2019 - Present -6 yrs, 6 months

    Egypt , Cairo

    • Senior Service Advisor EngineerFull Time

      Ghabbour Auto

      Jan 2017 - Present -8 yrs, 8 months

      Egypt , Cairo

      • Job Details:- Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager. - Prioritize jobs returned & liaise with the Workshop Supervisors to take corrective actions.
    • Service Advisor EngineerFull Time

      Ghabbour Auto

      Dec 2014 - Dec 2016 -2 yrs

      Egypt , Cairo

      • Job Details:create outstanding customer confidence in the service offered by the Company by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products.
    • Workshop Team leaderFull Time

      Eisaa for Cars and Maintenance Centers Co.

      Feb 2014 - Nov 2014 -9 months

      Egypt , Dakahlia

      • Job Details:Oversees the activities of a team of auto-technicians by allocating the workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.
    • Education

      • B.Sc. in Mechanical Power Engineering in Mechanical Power Engineering

        Mansoura University

        Jan 2008 - Jan 2013 - 5 yr

      • High School - Thanaweya Amma

        batra high school

        Jan 2008 

      Skills

      • Oracle
      • Microsoft Excel

      Languages

      • English

        Fluent

      Training & Certifications

      • Certified Hyundai Service Advisor course

        GB Academy·2017
      • Certified Mazda Service Advisor course

        GB Academy·2016
      • Soft Skills cousres

        GB Academy·2015
      • Certified Geely Service Advisor course

        GB Academy.·2015
      • IELTS Certificte

        British Council·2013
      • AutoCAD 2D course

        Mansoura University (SCC).·2013
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