Islam Ibrahim Awad

Senior Community Operation SpecialistFull Time

• Job Details:As a part of the Community Operations team, we handled carriers’ complaints, load cycle troubleshooting, managing escalations with different POCs, creating, and enhancing the escalations handling process. Managed this by working on various tools such as (SalesForce, Intercom, slack)

Senior Moderation AgentFull Time

• Job Details:Our core responsibility is to screening, monitoring and approving posts. As we achieve it by analyzing and investigating the account’s ads and previous behavior around the website. Which allows us to maintain a clean website empty of any spammer or scammer, and to give a much flawless experience for both our customers and clients. I have spent 11 months as a moderator then I was transferred to the support department.

Senior Operations ExecutiveFull Time

• Job Details:As a part of the main Operations team in base camp –based in Dubai- our main role was to maintain a 95% of reliability during the day-to-day operations in all of Careem’s cities and also keep an eye on all sorts of bookings in the system and make sure that we as a company can deliver the promised outstanding service every day in every city