Islam Helmy Imam

Jobs Global

• Enterprise Customer Service Team Lead Full Time

  Sep 2009 - Mar 2011 -1 yr, 6 months

  Egypt , Cairo

  • Job Details: Call Distribution and follow up Team Development plans & performance reviews Facilitate necessary tools for successful customer’s calls. Conduct customer satisfaction surveys. Participate in 24X7 contracts calls and act as a second level support for the team. Prepare top management weekly Performance and Escalation reports. Manage HP and Dell escalations. Pre-Sales Technical support for specific Enterprise Customers. Conducting technical workshops with targeted enterprise customers. Performing customer proof of concept workshops for targeted sales opportunities following best standard and practices Position Global Brands authorized products that meets customer requirement. Performing customer product demonstrations and supporting targeted sales opportunities. Provide continuous feedback on the new product releases for the company major customers. Creating proof of concept and prototyping solutions using the firm's software platform. leading the Infrastructure team to achieve the target sales quota. Managing relationships with customers and Vendors.
• Enterprise Servers & Enterprise Storage Service SpecialistFull Time

  Jan 2007 - Sep 2009 -2 yrs, 8 months

  Egypt , Cairo

  • Job Details:Perform the tasks of implementing servers and storage for multiple purposes requirements. Handle responsibilities of developing techniques of improving the efficiencies of IT systems by leveraging servers and storage capabilities Handle the planning of setting servers and storage environments by following best standard and practices Handle the tasks of capacity planning and provisioning of servers and storage systems for Enterprise customers