islam hany desouky

technical support Full Time

• Job Details:((FROM 3-2017)) Job title: technical support on site Position type: Full time. Job Description: Troubleshooting system and network problems and diagnosing and solving software or hardware faults. - Testing and evaluating new technology - Design and deliver training programmers in information and communications skills to new agents. - Responsible for the application of learning technologies to transfer skills. - Installing and configuring computer hardware operating system and application. - Monitoring and maintaining computer systems and networks. - Supporting the roll-out of new applications. - Talking staff through a series of actions to help setup system or solve issues ========================================================= ((FROM 8-2016 TO 3-2017 )) IT BACKUP SOLUTION FOR 2 SITE -: The First Site: - Eli Lilly Job title: technical support on site Position type: Full time. Job Description: - Troubleshooting system and network problems and diagnosing and solving software or hardware faults. Replacing parts as required - Testing and evaluating new technology - Design and deliver training programmers in information and communications skills to new agents. - Responsible for the application of learning technologies to transfer skills. - Installing and configuring computer hardware operating system and application. - Monitoring and maintaining computer systems and networks.. - Talking staff through a series of actions to help setup system or solve issues. ===================================================== -: The second Site:- Pfizer Job title: Service Desk Engineer for Africa & Medial East ((AFME)) Position type: Full time. Job Description: - Support for local network and All of computer in company - Reasonable for support AFME users, - Reasonable Windows 10 Migration project. - ACE RSA Administration. - Support users for all Pfizer Application, SAP and Oracle. - Troubleshooting AFME User Remotely BY Microsoft communication - Troubleshooting all problem at active directory all of users and Groups police

System Support EngineerFull Time

• Job Details:1- Support for NXS Program (Oracle database). 2- Support for a network contains more than 500 PCs and 11 servers with 3- 3-3- Remote access and Dame ware Programs. 4- Support for the communication between Americana Call Center and the restaurants (more than 220 restaurants (using TCP/IP Protocol)). 5- Arrange for the visits with the vendors to follow up the maintenance deals.