Islam Ahmed Shaker

Head of Business Development & OperationsFull Time

• Job Details:- Led operations and sales systems for a U.S.-based preconstruction firm supporting BIM, shop drawings, and CPM scheduling. - Built CRM workflows, quoting systems, and outreach automation that streamlined client onboarding and proposal delivery. - Trained and managed teams; created SOPs and documentation for hiring, sales, and delivery workflows. - Directed and coordinated day-to-day operations and sales functions, overseeing a multidisciplinary team of sales representatives, estimators, project coordinators, and support staff. - Oversaw contract negotiations, preconstruction planning, and full bid coordination with subcontractors and GCs. - Developed and refined company workflows for quoting, scheduling, and communication with U.S.-based clients in the construction sector - Managed the company website and digital presence (Wix), integrating with CRM and outreach tools.

Retail Operations Manager & Regional TrainerFull Time

• Job Details:- Directed operations and led training across 2 countries, supporting over 20+ store branches - Increased sales performance by 13% via team development and system restructuring - Designed and delivered onboarding programs and continuous learning workshops for employees across GCC branches - Led cross-functional communication between country managers, logistics, and marketing departments to ensure unified execution - Developed standard operating procedures (SOPs). - Helped optimize internal workflows across client service and support teams.

Senior Sales & Business Development ExecutiveFull Time