Islam Ramy

Customer Support Representative at Amazon KSA

Cairo, Egypt

Etisalat e&

Feb 2023 - Mar 2024 -1 yr, 1 month

Job Details:Responsible for selling the company's products, contacting customers and presenting them with the latest Etisalat offers, clarifying the packages, and helping customers choose the most appropriate offers and packages that suit their needs. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities with upselling and cross-selling techniques.

Red Bull

Jan 2022 - Jan 2023 -1 yr

Egypt

Job Details:Assisted in organizing the entry of the event and the equipment for the event, as well as organizing the event, monitoring the invites, helping them, and solving their problems. Maximized storage potential in residential settings by implementing space-saving solutions. Scheduled and organized catering, transportation, and staffing to manage event logistics. Helped clients save time and reduce stress with efficient filing systems and document management strategies. Collaborated with event planners and other stakeholders to encourage teamwork and achieve successful outcomes.

Amazon KSA

Saudi Arabia

Job Details:Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer calls and chat promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Checked and tracked customer shipments and requests. Helped and supported customers with any order issues and waived any order amounts as per company policy. Supported Amazon Prime service. Handled escalation calls. Supported customers with Amazon global products.